Which department should own customer success?...
Why Customer Success Is Critical For a SAAS Company - The Role Of Women In Customer Success
In SAAS, products are changing faster than ever thanks to the evolution of technology. It's safe to say the best way to keep a customer happy during the customer journey is to provide them with the best customer service possible - and this starts with a great customer success program. Join Kamakshi Narasimhan, Senior Director of Technical Success at Netskope for a live Q&A; to understand the inter-workings of a SAAS Customer Success team, and the role women play in CS!
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Which department should own customer success? Implementation, Support, Training, Marketing?
What are the top 3 attributes to be a successful Customer Success Manager?
Looking for suggestions on ways to 'wow' the customer, keep them in your good graces and deal with those who are confrontational or dont want to schedule the time with you.