Interviewing For Customer Success Roles - What Makes A Good CSM Candidate

Carissa Aiello Berube
Carissa Aiello Berube
Interviewing For Customer Success Roles - What Makes A Good CSM Candidate

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Customer Success Managers are at the forefront of every company, they are the bind between company and customer, and many times the first line of defense if something goes wrong. Companies are looking for the best of the best for these customer facing roles and in turn, conducting more...

Customer Success Managers are at the forefront of every company, they are the bind between company and customer, and many times the first line of defense if something goes wrong. Companies are looking for the best of the best for these customer facing roles and in turn, conducting more challenging interview processes than ever before. How can you stand out among the many candidates vying for customer success roles worldwide? Join us for a live chat with Carissa Aiello Berube, who leads a team of "best in class" CSMs at Gainsight, while working remotely based in Washington, DC. Ask Carissa anything in this hour-long, live and virtual chat, and ace your next CS interview!

Meet The Speaker

Carissa Aiello Berube
Carissa Aiello Berube

Carissa Aiello Berube is an experienced leader in Customer Success, and leads a team of "best in class" CSMs at Gainsight, while working remotely based in Washington, DC. Characterized by her team as a curious, courageous, and wholehearted leader and by her customers as true advisor, good listener, and strategic thinker. She is committed to elevating and unifying customer success strategies and processes, both for her customers and for Gainsight. Fun facts: she is fluent in sign language, an avid crafter, and has a two month old Bernedoodle puppy named Frisco.