Building a rockstar customer success team is no easy feat, which is why we're bringing in an expert to share her knowledge! Join Manisha Marberry, Director of Client Success at Sprinklr, as she shares her tried and true tactics for attracting, hiring and RETAINING the best of the best in customer success.
You asked, she's answering:
- What separates the good, from the best in CS?
- What skills are you looking for when hiring for your team?
- Do you have a regimented onboarding process? What does it look like?
- & More!
MEET THE SPEAKER:
Manisha is a Director, Client Success at Sprinklr with 10+ years of experience managing and growing client relationships. Her expertise is deeply rooted in social media and technology, as it relates to conceiving and executing social and business strategies that focus on driving revenue and mitigating risk. Manisha works closely with her clients to develop, execute and measure social effectiveness using Sprinklr, a social media management platform (SMM) that provides digital transformation for enterprise businesses, with a focus on customer-first. As one of Sprinklr's longest veterans, you'll have the opportunity to learn from Manisha on best practices she's identified for effectively on boarding a Customer Success team!