Recorded Live Chats

Harnessing The Power Of Customer Success

Harnessing The Power Of Customer Success

For quick access to this video only, please enter your email.

Watch now

97% of Scout RFP customers see 10x+ ROI within the first year of using Scout — and 89% of Scout users launch their first event within a week. How does Scout RFP maintain such a high customer success rate? It all comes down to making their customers happy, something Allison Yount, Head of Customer Success is very familiar with! Join Allison Yount and Michelle Barberini, a Sales Recruiter, for a live Q&A about developing a successful customer success strategy and learn all about new opportunities at Scout RFP!

Scout RFP is hiring! Make sure to check out all of their open opportunities here, and bring your questions to this chat! 

You asked, their answering:

  • What are the top three things you feel have contributed to your success? 
  • What's the biggest blocker you've ever faced? How did you overcome it? 
  • What's a tip that all Customer Success Managers should be doing, but probably arent?
  • & More! 

MEET THE SPEAKERS: 

Allison Yount is the Director of Customer Success at Scout RFP, and joined Scout over 4 years ago as one of the first 10 employees. She started her career in Elementary Education and eventually moved into sales to capitalize on her entrepreneurial spirit. She loves working with customers to realize ROI and employ industry best practices. Outside of work, Allison loves to spend time outdoors with her family and golden retriever Walter.

Michelle Barberini is a Sales Recruiter for Scout RFP. She has a 15+ year career in recruiting. Prior to Scout, she was the Head of Recruiting for a direct sales company and a Recruiter for Salesforce for several years. Michelle enjoys working closely with Hiring Managers to ensure a smooth recruiting process and to help find the best talent for Scout! In her free time, she enjoys it by spending time with her three boys and husband on the SF Peninsula. 

Ask a Question

Is there a specific question you have for the speaker? Let us know!

More Live Chats That Might Be Interesting For You

see all live chats
How to Overcome Your Biggest Fears about Changing Careers
How to Overcome Your Biggest Fears about Changing Careers

Change is scary: change that includes the potential of financial loss, saying goodbye to old identities, and stepping into the unknown can be downright terrifying. And yet...if you don't overcome your fears, you know what will happen: you will still be at the job you don't like next year and then one after and ... So what can you do? Take a deep breath and quit it all? Wait until you feel confident? And how much fear is healthy fear vs. too much fear that needs to be overcome? How can you tell the difference? Bring all your fears to our next Chat & Learn: we'll talk about moving from fear to courage and from feeling stuck to getting into action to change careers. MEET THE SPEAKER: Aurora Meneghello is the founder of Repurpose Your Purpose, a program to change careers by using what you already know to do something new. She works with groups and individual career changers and is based in Los Angeles.

What Is An NPS Score? How To Measure Customer Satisfaction
What Is An NPS Score? How To Measure Customer Satisfaction

The Net Promoter Score (also known as NPS) is becoming increasingly more prevalent across businesses worldwide. But what exactly does NPS mean, and how can companies utilize this score to improve processes, customer experience, and growth? Join Mary Poppen, Chief Customer Officer of Glint, for a live Q&A to answer all of your pressing questions! MEET THE SPEAKER: Mary Poppen is Glint’s Chief Customer Officer, responsible for driving and scaling the company’s ability to delight its customers. She was previously Global Head of Innovation Enablement at SAP SuccessFactors, and Chief Customer Officer for SAP’s Global Cloud business before that. Mary holds a Master’s Degree in Industrial/Organizational Psychology and has over 20 years of business consulting and leadership experience. She has published research and speaks frequently on the topics of performance and process improvement. In addition, she is a well-recognized customer experience thought leader, presenting at global events and conferences on this topic as well as serving as a Board Advisor and executive mentor in this space.

*LIVE* Profile Review With PowerToFly Career Coach 7/18
*LIVE* Profile Review With PowerToFly Career Coach 7/18

Want to get your LinkedIn and PowerToFly profiles reviewed by a career coach… for free? Then join us for this live virtual chat with PowerToFly’s Career Coach, Heather Coll, for the chance to get her expert tips on how to make your profiles stand out to recruiters! How can I get my profile reviewed by Heather, Live? Register for this chat Join the call early Share the link to your profile in the chat The profile will be selected randomly at 3:01! Didn't get selected? Don't worry! Sign up for a 1:1 session with Heather here!