Recorded Live Chats

Harnessing The Power Of Customer Success

Harnessing The Power Of Customer Success

For quick access to this video only, please enter your email.

Watch now

97% of Scout RFP customers see 10x+ ROI within the first year of using Scout — and 89% of Scout users launch their first event within a week. How does Scout RFP maintain such a high customer success rate? It all comes down to making their customers happy, something Allison Yount, Head of Customer Success is very familiar with! Join Allison Yount and Michelle Barberini, a Sales Recruiter, for a live Q&A about developing a successful customer success strategy and learn all about new opportunities at Scout RFP!

Scout RFP is hiring! Make sure to check out all of their open opportunities here, and bring your questions to this chat! 

You asked, their answering:

  • What are the top three things you feel have contributed to your success? 
  • What's the biggest blocker you've ever faced? How did you overcome it? 
  • What's a tip that all Customer Success Managers should be doing, but probably arent?
  • & More! 


Allison Yount is the Director of Customer Success at Scout RFP, and joined Scout over 4 years ago as one of the first 10 employees. She started her career in Elementary Education and eventually moved into sales to capitalize on her entrepreneurial spirit. She loves working with customers to realize ROI and employ industry best practices. Outside of work, Allison loves to spend time outdoors with her family and golden retriever Walter.

Michelle Barberini is a Sales Recruiter for Scout RFP. She has a 15+ year career in recruiting. Prior to Scout, she was the Head of Recruiting for a direct sales company and a Recruiter for Salesforce for several years. Michelle enjoys working closely with Hiring Managers to ensure a smooth recruiting process and to help find the best talent for Scout! In her free time, she enjoys it by spending time with her three boys and husband on the SF Peninsula. 

Ask a Question

Is there a specific question you have for the speaker? Let us know!

More Live Chats That Might Be Interesting For You

see all live chats
Pioneering Remote Work At A Non-Remote Company
Pioneering Remote Work At A Non-Remote Company

Do you love your current role and employer but wish there were more flexibility? As the workplace shifts to a more widely accepted remote culture, asking your current employer for more flexibility, be it going totally remote, flexible hours, or even specific work-from-home days is easier than you think! Join Sacha Connor, Founder of Virtual Work Insider for a virtual Q&A on how YOU can pioneer remote work at a non-remote company! MEET THE SPEAKER: Sacha Connor is the Founder of Virtual Work Insider, a consultancy that coaches organizations to work seamlessly across any distance – with a specialty in training geographically distributed teams within companies and agencies, and Virtual Workforce ERG creation. Sacha has 18 years of business leadership experience at a Fortune 500 company and also agency-side, and 8 years of experience leading large, distributed teams fully remotely. As one of the first remote marketing directors, she led brands worth over $250M and sat on the leadership team for a $1 billion division at The Clorox Company. Sacha founded the first-ever Virtual Workforce Employee Resource Group which enabled inclusion across office sites, taught virtual work skills to over 750 global members, and influenced the C-suite about how to adapt for the future of work.

How To Be Confident In A Male Dominated Industry
How To Be Confident In A Male Dominated Industry

How do you build workplace confidence in a male dominated environment? For women like Sheila Callahan, it comes from 17 years of comradery and mentorship at an organization that understands what women need in the workplace to succeed. Starting her career as an Administrative Assistant and moving through the ranks in a competitive industry (including becoming a mother along the way!) to her current position as Vice President of T. Rowe Price's Investment Services, managing national accounts in the U.S. Sheila has gained confidence in her abilities and understands her worth. Ask Sheila anything in this hour-long virtual Q&A - from turning your career struggles into successes, or how to balance life as a working mom... see you there! MEET THE SPEAKER: Sheila Callahan is a vice president of T. Rowe Price Investment Services and T. Rowe Price Associates, Inc. She is a national account manager in the U.S. Intermediaries division of T. Rowe Price. Before joining T. Rowe Price in 2002, she was a vice president and a senior retirement plan specialist with Deutsche Bank Alex Brown. Sheila earned a B.S. from Towson University with a concentration in mathematics and management. Sheila is a Series 7, 65, and 63 registered representative.

*LIVE* Data Hour 7/25
*LIVE* Data Hour 7/25

Are you working on a technical project and could use some help? Is your data just not making sense and you'd love a second opinion? Does your code have you seeing stars? Join our virtual data hour and bring all of your tricky questions - we'll work through the answers together! Barbara is an expert in: Excel Tableau Qlik Python R JavaScript SQL MEET THE SPEAKER: Barbara is a data analytics expert with a Bachelor's in Applied Statistics and a demonstrated history of working in the industry. She previously held a position as a Business Analyst at an insurance company where she primarily served the needs of the organization’s marketing department. She also worked for a statistician analyzing a variety of corporate, government, and nonprofit datasets. Barbara is currently the President of Boxplot Analytics, a consulting firm that produces accurate, data-driven results for corporate clients. She also teaches for General Assembly, and is an expert in Excel, Tableau, Qlik, Python, R, JavaScript, and SQL.