I am interested to hear other common words, language patterns to avoid (similar too just, sorry etc) - also effective ways to take responsibility for big things and small ones that didn't go according to plan / optimally e.g.:
- if you have taken longer than you'd like to respond to an email
- if you made an error in something
- misunderstood a communication
+1 re Michelle's question below re walking the line between humilty and confidence'