Job Details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Patient Service Representative is responsible for greeting patients and collecting, recording, and balancing payments.
Schedule: Monday – Friday 8 AM – 5 PM EST
Office located: 140 North Westmonte Drive, Suite 1000 Altamonte Springs, 32714
Primary Responsibilities:
- Greet patients as they arrive
- Assist patient with intake processes including copying required documents
- Collect co-payments, co-insurance and deductibles and issues receipts
- Process walk-in patients and visitors
- Answer phones and schedule appointments
- Manage medical records (maintains, files / scans, prepares for schedule)
- Ensure all correspondence is scanned and / or filed in a timely manner
- Process requests for medical records release and maintains appropriate logs
- Engage in email correspondence daily
- Mange End-of-Day process
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher) OR 2+ years of equivalent customer service experience
- 1+ years of medical office experience including data entry
- 1+ years of working knowledge of/experience with medical office procedures and medical terminology
Preferred Qualifications:
- Effective communication and customer service skills
- Ability to accurately sort and file materials by alphabetic and numeric systems
- Working knowledge of Microsoft Applications
If the hired individual resides in Florida (office based or telecommuting) this position requires the AHCA Level II background check (fingerprinting) by the State of Florida for all clinicians that have direct face to face contact with members OR employees who will have access to confidential patient data and will require renewal every five years.
#RPO #RED
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more