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Job Details
In this role, the Service Design Specialist works with the Service Design Lead to define the framework of delivery in their service line and ensures current and future project demand can be served by delivery resources with the right capacity, background and skillset to achieve best results for the client in the most efficient manner for SoftwareONE
Key Responsibilities:
- Works with the Service Design Lead to design best-in class delivery model for service delivery on group and regional level. Therefore, closely aligned with the “on the ground” experience & improvement suggestions
- Right-size target delivery mix (remote vs. local) to target cost (as defined by business case) and project/ contract quality requirements
- Design & Drive innovation through automation portfolio suggestions with Growth & Technology (new and existing services)
- Review delivery efficiency and cost versus contribution margin required by the service line and look for opportunities to automate or re-balance as needed in collaboration with the Product Owner
- Engages in continuous cross-functional improvement cycles, using feedback from delivery resources and customers either directly or by engaging with the regional customer service delivery lead for the service line
- Collects information regarding capability guidelines, best-practices and training curriculums to enable constant improvement in delivery
- Establish a consistent business management of resources together with the resource management to ensure capacity management
- Preparation of capacity and capability plan, e.g., based on sales pipeline and forecasts (desirable)
- Drives specific targets for capability building measures, incl. talent acquisitions, learning & development and the academy (desirable)
About the Company
SoftwareOne
Stans, Switzerland
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the... Read more