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Job Type
Full Time
Job Details
This role may also be located in our Playa Vista, CA campus.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Bruno, CA, USA; New York, NY, USA; Los Angeles, CA, USA. Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in consumer support management, operations or customer service, including roles in strategy setting/consulting.
Preferred qualifications:
- Master's degree or MBA.
- 10 years of experience in professional services (consulting, investment banking) or a corporate strategy role.
- Experience in consumer internet and media industries.
- Experience with SQL.
- Experience in consumer support operations in a Business-to-Consumer company or consulting firm.
About the job
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
The Support and Services team is responsible for innovating our service models for YouTube’s Operations including creator support, consumer support, and partner engineering to optimize impact and cost/resource efficiency. The core capabilities of the team include defining and building alignment on strategy, setting measures of success, identifying critical initiatives, enabling change management with frontline teams. and developing pilots to test new frontline models.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form. - Structure, launch and drive workstreams by developing hypotheses, and translate these hypotheses into work plans. Conducting analysis including YouTube case data, business drivers and operating metrics, and extract the right insights and implications.
- Prepare presentations and clearly communicate recommendations to YouTube’s executives and the broader organization.
- Work with cross-functional teams to align on recommendations, execute experimentation plans, and manage change successfully.
- Be a culture-carrier for the team.
- Determine how to solve the consumer support's opportunities and challenging problems.
About the Company
Google Inc.
Mountain View, CA, United States
Build for everyone Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university... Read more