Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
Job Details
The responsibilities for the position include a broad range of tasks, but mainly:
- Align with company’s strategic objectives, handle and grow profits and market share at designated accounts to improve client success at all levels in the client’s organization, specifically IT and Procurement
- Build consensus and develop relationships with client’s IT and Procurement stakeholders.
- Lead large scale transactions to close large scale deals. Manage pipeline, forecast business, communicate key updates and competitive intelligence
- Manage the end-to-end agreement lifecycle and drive successful renewals
- Execute on renewal strategies that proactively engage a client for deep selling
- Engage clients directly to negotiate terms and conditions and render renewal proposals
- Position advisory and technology services and escalating pain points to the local Leadership Team. You should also be able to provide insights to the team on client-to-business interactions, improve client experience through product support, and handle client complaints and requests
- Work closely with Business Development Manager in overall account management, augmenting with upsell & cross-sell of product and services
- Meet the assigned quarterly goals and sales metrics
- Focus on customer satisfaction, service, and retention
- Cross-departmental management of customer issues, including billing issues, support issues, etc.
- Communicate and work closely with the BDM team related to ongoing events with customer situations
About the Company
SoftwareOne
Stans, Switzerland
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the... Read more