Job Type
Job Details
Team & Role
As a member of the Application Engineering Technical Program Management team, you will be instrumental in delivering some of the most innovative and cutting-edge technologies to market. We are truly a team, supporting each other and celebrating our successes!
What you get to do in this role:
- Work side-by side with business, product, and technology leaders on high-visibility, mission-critical, large and complex programs, and be the driving force to take them from original concept through final implementation
- Help develop the overall prioritization, milestones, deliverables, and success criteria for your programs
- Help manage risks and dependencies and escalate impediments to meet program objectives
- Provide transparent and forthright communications with all areas affected by your programs including cross-functional stakeholders, business sponsors and vendors; simplify complex issues into a crisp, actionable executive-level status
- Generate new data needs and requirements to provide actionable insights to senior leadership
- Ensure adherence to processes, quality standards, and deliverables so that your programs are delivered with machine-like predictability
- Plan and facilitate collaboration from executive-level meetings and large cross-functional events to the day-to-day activities as required
- Provide a proactive, strategic perspective on improvements to the business, SDLC, or infrastructure processes
- Create and maintain process documentation where needed to promote best practices and leverage lessons learned
- Analyze trends and data and create reports and dashboards to provide actionable insights to senior leadership
- Host regular release meetings & executive read-outs; deliver crisp status updates to all stakeholders and senior leadership
- Opportunity to deliver hands-on coaching of individual scrum teams in all aspects of scrum - daily meetings, planning, self-organization, collaboration, iterative development, workshops etc.
Qualifications
Basic Qualifications:
- 5+ years of related experience in mid/large size companies
- BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience
Preferred Qualifications:
- Experience working on and managing large projects or programs with cross-functional teams
- Deliver solutions and strategies while mitigating or removing obstacles
- Experience utilizing software to keep projects organized, track metrics, and report on progress
- PMI-ACP, Agile, or scaled agile certifications (SAFe SPC or RTE) and experience leading and coaching teams and release trains in scaled agile principles and practices
- Ability to build strong, trusting relationships with leaders, stakeholders, product management, engineering teams, and cross-functional development groups
- Excellent organizational skills to be able to coordinate complicated efforts and environments
- High emotional intelligence to effectively manage a diverse team working in different environments.
- Exceptional team building and team management skills, including interpersonal skills, conflict resolution and negotiation, consensus building, negotiation, and persuasion skills
- Critical thinking skills needed to solve difficult and sometimes ambiguous problems
- Strong working knowledge of Microsoft Office, Agile lifecycle management tools, online whiteboard and collaboration platforms, and similar applications
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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