Job Type
Job Details
The Team:
This team is part of the foundation of the NOW platform and includes databases, data services, and highly scalable platform services. We provide a world class platform with a deep focus on scalability, reliability, and observability to operate and grow alongside the needs of our business units and customers. We are continually introducing new services to meet market needs and as we scale, we are moving to container-based provisioning and deployment models using Kubernetes.
The Role:
We are looking for an experienced and deeply technical Product Manager who is passionate about providing a world-class Kubernetes environment. You will be the Product lead for the Kubernetes Fabric that internal teams can deploy and operate their container-based workloads on. This Kubernetes Fabric runs within the ServiceNow managed cloud and public clouds to serve the needs of commercial and regulated industries.
This role is highly collaborative, working with product managers, internal customers, and experienced engineers to build high quality services and provide expert guidance to teams that are moving to container-based deployments.
What you get to do in this role:
Deliver Customer Value
Serve your primary customers who are internal ServiceNow teams deploying container-based services and applications
Collaborate closely with ServiceNow business units to understand their needs and power their new products and capabilities deployed on the Kubernetes Fabric
Evangelize the Kubernetes Fabric capabilities to drive awareness, enablement, and adoption
Create exceptional developer and operations experiences that allow teams to successfully deploy and support their workloads
Become a domain expert by understanding the latest industry trends, open-source technologies, and market analysis to define product requirements that map to clear customer value
Provide Team Leadership
Establish the vision and product strategy for a highly visible, mission critical new Kubernetes Fabric
Work across product and engineering teams to establish common usage patterns and provide enablement
Manage various stakeholders and communicate product priorities and build consensus
Work with cross-functional teams to execute on the product roadmap and manage dependencies
Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
Have a Significant Impact
Own the vision and product strategy for a new set of services that are the future of the ServiceNow platform
Help define and drive the future of platform shared services, including deployment topologies, commercial aspects, and cost to serve considerations
Be part of a high-performing Product team that is accountable, empowered, and works together to deliver outcomes that matter
Influence other product teams by being the expert in your domain .
Qualifications
To be successful in this role you have:
12+ years of Product Management experience or equivalent in a technical role
Experience building and operating enterprise-class services as part of a highly scalable platform
Domain expertise in Kubernetes and the supporting ecosystem of tools and open-source technologies
A strategic mindset to define product vision and strategy that delivers strong customer value and produces business outcomes
Strong prioritization skills that are data-driven and based on market needs
Demonstrated experience owning an actionable product roadmap and driving execution
Ability to inspire and align engineering teams to deliver exceptional experiences
Technical savvy and experience working with developers and architects to build scalable and highly reliable services that are part of a larger platform
Business savvy with a track record of delivering impactful business outcomes
Bonus: experience running services in regulated markets that require stringent compliance and certifications such as FedRAMP.
#Productjobs
For positions in the Bay Area, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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