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The ServiceNow Research team does both fundamental and applied research to futureproof AI-powered experiences for all users of the Now Platform®️. We make workflows smarter, AI workloads more efficient, and are committed to making socially responsible contributions to the AI community. Our innovation is centered on people: helping customers modernize their technology architecture, innovating new business models, improving experiences at work, and driving higher ROI from their technology investments.
Here is a chance to join the Research Enablement team, which supports and promotes the work of researchers by providing proper research infrastructure and ensuring operational management. As part of this team, you will collaborate with program managers, people managers, and research leadership in supporting the group’s activities in line with our strategic vision.
If you are technical, comfortable with ambiguity, motivated by a fast-paced, highly collaborative, and entrepreneurial environment, and have a knack for building alignment between multi-disciplinary yet integrated teams across various priorities, then we are looking for you!
To be successful in this role you must have:
- Bachelor’s degree in computer science, engineering, or a related technical discipline.
- 6+ Years of technical program management experience managing complex cloud-native products, applications, and platforms.
- Deep understanding of fundamental and applied AI research imperatives and processes.
- Deep understanding of product development.
- Prior experience with developing and delivering technology projects or product.
- Experience managing projects across cross functional teams in multiple geo-locations, building sustainable processes and coordinating schedules.
- Expertise in rapidly standing up processes and collaborative platforms like Sharepoint, and building reports and dashboards.
- Ability to learn fast and master technical subjects and technologies relevant to the program.
- Strong planning, scheduling, and organization skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast paced, dynamic, and fun team environment.
- Team player attitude and willingness to work across the organization and company to continue improving the way we serve our customers.
- Good knowledge of French.
Qualifications
- Master’s degree in computer science, engineering, or a related technical discipline.
- Experience working directly with AI and machine learning technologies.
- Basic knowledge and exposure to Generative AI landscape and Large Language models highly desirable.
- Understanding of requirements and processes related to intellectual property protection and open source.
- Prior experience with ServiceNow products and/or processes.
- Proven results from establishing and optimizing project management processes for different organizations/environments.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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