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Salesforce is looking for a highly effective team member to structure, lead, and deliver programs in support our Success Plan Sales organization. These programs address the immediate execution needs of the business, while also driving improvements and building tools that allow our business & systems to scale, optimize revenue, and improve the customer experience. The Success Plan Sales Senior Operations Analyst is responsible for all aspects of a program from inception to partner management, regular program performance reviews, organizational change and review of program success. The role will require light business analysis work as well as the ability to partner and collaborate with team members throughout Salesforce.
Programs will range from the very strategic to the very operational: using data to evaluate business scenarios and business planning, efficiency initiatives, and process design. Expectations range from program proposals, enablement plans, custom performance analysis, process documentation, and reporting and dashboards to presentation-ready content including business insights for senior Salesforce leadership. You will be asked to perform reporting, ask questions and answer them using Insights from what you find in the data.
The successful candidate will have 2-4 years of business operations experience with increasing responsibility. Superb communication, process development and reporting skills are a must. The Success Sales Senior Analyst must excel at problem-solving, feel comfortable diving into data and be able to develop recommendations based on partner feedback to address business issues. Knowledge of Salesforce products desired or experience with comparable enterprise business technology tools. Business analysis background is a plus.
Lead multiple complex and strategic projects and programs.
Provide management with complete visibility of scope, timeline, requirements, benefits and ROI for each project.
Lead consultative engagements with business collaborators on business goals, challenges and data needed to support the strategy and proactively make recommendations.
Communicate risk clearly and take the lead in developing resolution strategies; solicit executive involvement as the need arises.
Lead partnerships with internal partners and vendors on projects.
Leverage data and insights to define and support Success Plan Sales process modifications and improvements and enable optimal business recommendations.
Partner closely with systems and IT organizations within Salesforce to implement technical aspects of projects or develop new tools to support our people and process.
Prepare, coordinate and execute user acceptance testing stories.
Partner with enablement teams and field to ensure proper training and organizational change for all program activities.
Represent the team on broader multi-functional projects involving other parts of the business as needed.
4+ years of analytical experience, ideally in Sales Operations, Business Operations, Strategic Planning, or related fields
Shown success in process improvement and/ or project management, business operations, business metrics, business systems, and relationships between organizations within a large enterprise.
Degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Outstanding problem solving skills: proven track record to ask questions, structure sophisticated problems, develop solutions and recommendations
Demonstrated ability to structure complex problems, synthesize information, and develop solutions
Strong communication skills to translate complex info into easily digestible insights and executive presentations
Highly collaborative style with strong networking skills across business functions
Excellent time management skills with the ability to organize and prioritize effectively.
Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
Knowledge of Salesforce product and platform features, capabilities, and best use.
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