If it’s iGaming, we know a thing or two. Light & Wonder’s digital team leads the global gaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.
We have an exciting new opportunity for a Global Operations Manager to join the Playzido Team, a division of Light and Wonder group. As a senior member, this position entails leading a team that is responsible for the day-to-day compliance operations across various markets (EU, UK, CA, US, Latam) and customer service management.
Responsibilities of the Global Operations Manager:
Lead and coach a team, fostering skill development among team members
Mitigate business risk by overseeing regulatory processes and ensuring adherence to required regulations in all areas of operations
Create and maintain comprehensive documentation of compliance processes and keep them up to date in line with evolving regulations and new markets
Identify, manage compliance risks and escalate issues, where appropriate
Work closely with other business leads to integrate necessary regulatory checkpoints in their processes and procedures
Collaborate with the Playzido Program Manager to support new market entries projects taking ownership of the compliance related activities
Manage the relationship and day-to-day activities with the compliance labs (such as GLI and eCogra)
Work closely with the Light and Wonder core compliance team to liaise with the various regulators
Stay informed about regulatory requirements, and clearly communicating their impact to the business
Enhance the Customer Support framework to streamline incident management and improve both internal and external communication processes
Define and document incidents resolution and reporting processes in line with the various regulatory requirements
Conduct monthly internal reviews of Customer Service operations to identify incident trends, pinpoint areas of improvement and explore potential enhancements
Proactive provision of continuous improvement by investigating ways to enhance the quality of processes and tools.
Desired Skills and Experience
Previous experience in a regulated environment, preferably withing the online casino industry
Excellent stakeholder management skills
Impeccable organisation and communication skills
Great at working with others, proactive with ideas and solutions
Knowledge of the gambling industry (specifically Casino)
Light & Wonder, Inc. and its affiliates (collectively, “L&W”) are engaged in the highly regulated gaming business. As a result, L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, and/or meet certain standards dictated by law, regulation or contracts. To ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting due diligence and a background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.