Why SoftwareONE?
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en
The role
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A Senior Account Manager is responsible for building and maintaining strong relationships with SoftwareONE’s strategic customers to ensure the ultimate customer experience and that maximum value is received throughout customer lifetime. This role provides ongoing sales support to existing key customers, manages the customer relationship, satisfaction and retention. The Key AM builds & implements the account strategy, helps identify new sales leads, and collaborates with BDE's to develop sales plans and identify opportunities. The Key AM is ultimately responsible for the holistic relationship with high potential customers.
- Be the primary point of contact, build and maintain long-term relationships with strategic customers
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors
- Take ownership on the customer experience
- Understand customer needs and business objectives and offer the right solutions to customers - Ensure the timely and successful delivery of our solutions
- Keep customers satisfied by delivering exceptional service on a day-to-day basis
- Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on
- Account growth
- Profitability
- Customer retention
- Customer satisfaction
- Lead, moderate and orchestrate all activities on accounts
- Continuously manage advanced competitor investigations in order to maintain organization’s relevance and competitiveness
- Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers
- Track and forecast of defined account metrics, KPIs and financials
What we need to see from you
- Minimum 5 years working experience in the area of Account Management or Filed Sales
- Knowledge and previous experience in IT services and solutions
- Excellent customer communication skills and ability to translate customer needs into offerings.
- Analytical strength, structured way of working - you keep track and see the big picture!
- Highly motivated and results-oriented person;
- Business fluent Bulgarian and very good English skills required
What you should really know about us.
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.
What we expect from our employees
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.
Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.
“SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”