Job Details
We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Know someone at Stryker?
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IT Senior Service Delivery Lead – Cross Functional
As the IT Senior Service Delivery Lead, you are responsible for supporting service delivery as cross functional lead within the Marketing, Sales & Collaboration space. You will play a crucial role in ensuring the smooth and efficient execution of changes within the organization's information technology infrastructure. You will be responsible for overseeing the entire change management process, from initiation to implementation, with a focus on minimizing disruptions and maximizing the benefits of IT changes. The scope of work includes working with compliance team and preparing monthly, quarterly SOX report for all the applications under commercial tower. Periodic Access Reviews, Termination review.
Why join Stryker?
We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program
Who we want:
- Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
- Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
- Motivated product launchers. People who bring strategic direction and drive for execution to ensure products are developed and launched with precision.
- Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
- Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
What you will do:
- Perform activities by following Stryker’s Software Service Delivery framework and processes.
- Plan, evaluate, and improve the efficiency of operation processes and procedures to enhance quality, efficiency.
- Manage a comprehensive change management framework and policies to govern the planning, approval, and execution of IT changes. Facilitate the Change Advisory Board (CAB) meetings to review and approve proposed changes, considering their impact on systems, services, and business processes.
- Conduct risk assessments and create mitigation plans to address potential challenges associated with IT changes.
- Communicate effectively with stakeholders, including IT teams, end-users, and management, to keep them informed about upcoming changes, potential disruptions, and resolution plans.
- Maintain detailed documentation of all change management activities, including change requests, approvals, implementation plans, and post-implementation reviews.
- Continuously improve the customer experience by maturing operations through automation, self-service, and shift-left approaches.
- The scope of work includes working with compliance team and preparing monthly, quarterly SOX report for all the applications under commercial tower. Periodic Access Reviews, Termination review.
What you will need:
- Bachelor's Degree or equivalent from an accredited university required; Bachelor’s degree in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study preferred.
- Minimum 6 years of professional experience is required.
- Overall 5+ years of experience in the IT cross functional, maintenance and service delivery of enterprise software applications.
- Proven experience in change management, project management, or a related role within the IT domain.
- Certification in change management (e.g., ITIL Change Management) is desirable.
- Demonstrated ability to lead and collaborate with cross-functional teams.
- ITIL Foundations v4 certification preferred.
- Knowledge of and ability to drive IS methodologies such as ITIL, Software Development Lifecycle (SDLC) and Agile Development is preferred.
About Stryker
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.
The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.
More information is available at stryker.com
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About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers... Read more