Job Details
Professional Services:
• Collaborating with the wider team to drive initiatives and client projects forward.
• Participating in pre-sale activities to gather client requirements and propose tailored solutions.
• Assisting in the creation of client project proposals.
• Leading the design, planning, and implementation of MS365 infrastructure solutions, focusing on:
o OneDrive and SharePoint
o Exchange Online
o Identity and Security
o Microsoft Endpoint Manager
o Mailbox Migration O365
o Infrastructure Integration
o Enterprise Mobility Assessment
o MS Teams Rollout
o Security Mobility Management
o Backups (preferably Mettalic)
• Evaluating existing on-premises and/or cloud-based solutions to map out future directions.
• Analysing current business practices, processes, and procedures to identify opportunities for leveraging Microsoft 365 and cloud services.
• Acting as a subject matter expert and advisor for clients, aiding in their transition to the cloud and conducting necessary assessments.
• Taking the lead on exciting client projects and coordinating teams to achieve project milestones.
• Demonstrated history of successfully leading and delivering projects within enterprise environments or for large-scale clients.
• Comfortable engaging in consulting scenarios, both with clients and internally.
• Ability to contribute expertise and insights during pre-sales activities.
Support Services:
• Provide level-2 support for Microsoft O365 Cloud Support issues including troubleshooting and resolving basic technical issues.
• Good knowledge or demonstrated technical experience in a variety of Exchange Online and/or current Outlook, SharePoint, Teams
• Good PowerShell knowledge. Ideally some experience in Power Automate/PowerApps
• Good knowledge of M365 Security & Compliance Features and Authentication protocols.
• Extensive knowledge of user account administration (Microsoft 365 / Azure Active Directory).
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Solid experience supporting M365 applications.
• Collaborate with Level 1 and Level 3 support teams to ensure timely resolution of issues and adherence to SLAs.
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