Gainsight is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. They help businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is the platform of choice for many leading companies like Box, Adobe, and Workday. Gainsight offers their employees benefits like:
Job Details
Why Gainsight?
We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.
At Gainsight, our mission is to be living proof you can win in business while being human-first.
Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. A remote-friendly company, we have offices in the US, UK, Netherlands, Israel, Japan, and India.
Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.
Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.
With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
Job Overview
Job Description
As a Customer Success Manager for Mid-Market Accounts, you’ll be managing 45 clients in Gainsight's fast growth segment within the Customer Communities product. Gainsight Customer Communities product offering empowers customers to create a single community destination to create connections, share best practices, provide product feedback, and build stronger relationships with customers’ products and services. To see this product in action, visit Gainsight’s Gamechanger Community.
Qualifications
What We're Looking For
3+ years of experience in Customer Success. Be sure to tell us about any Gainsight University or Pulse+ certifications or courses you have taken.
Recent Gainsight experience desired
A strong interest in learning about Online Communities and the value they provide to B2B and B2B organizations
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including the executive and C-level
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation, persuasion, and presenting skills
World Class understanding of Customer Success concepts, best practices, and execution strategies
Significant experience driving success with customers using complex products
Expertise interfacing and communicating effectively with C-level executives, in order to understand their priorities, translate those to impactful objectives and discuss and drive program strategy and ROI, on an ongoing basis
Ability to create structure in ambiguous situations, react promptly and appropriately to urgent situations and design and execute effective processes
Experience collaborating with cross-functional teams (e.g. Sales, Product, Marketing, Services)
Responsibilities
What You'll Do
Key priorities include proactively managing risk and driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
Establish meaningful strategic partnerships with our clients, to ensure valuable outcomes and experiences for their organization and their customers
Identify, deliver and communicate ROI for our clients, throughout the customer lifecycle
Serve as the customer’s trusted partner on use-case and Community industry best practices
Build relationships with key stakeholders in the customer’s organization to enable an outstanding end-to-end customer experience and to identify and take immediate action on any potential risk or concerns
Create customer deliverables (presentations, business process enhancements, strategy recommendations and updates) focused on senior executives to ensure Gainsight is aligned with their priorities and goals
Use Gainsight technology to capture customer goals, objectives and success metrics and to align with customers on success
Work cross-functionally within Gainsight to identify opportunities and risks, and to present recommendations and solutions to the customer
Serve as an important source for information regarding the customer’s business needs and provide internal feedback, working closely with other internal cross-functional stakeholders, as well as leadership
Partner internally with Account Executives to identify potential cross-sell and upsell opportunities and to enable seamless renewals
Represent Gainsight as a domain and product expert in customer interactions, industry and corporate events, and online in both customer-facing and internal communities
Values & Benefits
Why You’ll Love It Here
Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.
Gainsters love working here for several reasons. Here are a few:
- Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.
- Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.
- Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.
- Our Remote-First Culture: We know how to do WFH the right way—flexible, productive, fun but never lonely. Ask us about our professionally DJ’d All Hands.
- Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.
- Our Wellness Priorities: Monthly Recharge Days that re-energize us.
- Our Parody Videos: No explanation needed. Just watch them here!
By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!
Thanks for Applying
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Gainsight™ is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. The Customer Success Company helps... Read more