Job Type
Job Details
What you get to do in this role:
Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud.
Develop tools in Ansible, Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
Participate in escalations and Root Cause Analysis of issues in the global ServiceNow infrastructure.
Troubleshoot database backup and restore failures as well as perform database migrations.
Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.
Qualifications
To be successful in this role you have:
A strong background in systems administration and engineering, understanding of the components of cloud infrastructure including hardware platforms, OS, applications, databases, networks, web, and application servers.
Prior experience in managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable.
Solid experience with Linux (RedHat and/or CentOS)
Working-level knowledge of one: Python, bash, JavaScript
ServiceNow development experience is desirable.
Strong experience with service troubleshooting in a production environment covering web front-end, Systems, Databases and Networks.
Previous direct exposure to administrating fundamental internet services (DNS, Mail, Apache/Tomcat) with a good understanding of the LAMP stack.
Familiarity with administrating MySQL, Oracle, MariaDB or similar technologies; proficiency preferred.
Familiarity with Networking Technologies such as routing, switching and load balancing (VPN exposure is a huge plus)
Experience with systems and network performance and availability monitoring and analysis as well as configuration management platforms (Nagios/Icinga, Puppet, ansible, Splunk, Logstash) is desirable.
Understanding of ITIL v3 framework and how it applies to incident, problem and change.
Good communication skills and work well in a collaborative team environment.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We deliver digital workflows that create great... Read more