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Deloitte’s Enterprise Performance professionals are leaders in optimizing operations that span the entire enterprise of an organization, from strategy to implementation and operation. By joining our team, you can help clients achieve impact and value from their investments in both people and technology that support enterprise-wide operations, as well as solutions for specific functions in the organization, from IT to finance and the supply chain.
Location: US Remote
The team
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology, and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspectives to help clients anticipate disruption, reimagine the possible, and fulfill their mission promises.
The Technology Services Optimization Offering works with clients to transform their technology services and operations and provide enterprise-wide service transformation using ServiceNow. Working with Chief Information Officers, Technology Executives, Service Owners (HR, IT, Customer, Field Service, Project Portfolio Management), and their teams, they help to establish an operating model for technology, attentive to NextGen and advanced technologies, new and evolving service models for technology and the operational expectations of an organization.
The opportunity:
The GPS practice is seeking strong government consulting professionals to support clients looking to modernize and transform IT operations within their organizations. Our multi-faceted approach to solving our client’s biggest problems incorporates a suite of technology tools and accelerators, frameworks, and team members with broad backgrounds and experience to bring results to our clients.
As a Deloitte professional, you will drive the improvement of digitally enabled organizations by conducting any of the following:
- Assess the overall health of an IT organization and define related transformation roadmaps
- Analyze and find suitable IT operating models, as well as define IT operating model roadmaps
- Analyze IT spending and resources, implement a service-based allocation model, as well as oversee cost-reduction programs
- Conduct ITSM Process Assessment, define Service Based Operating Model, and develop ITSM capabilities roadmaps
- Leverage IT best practices, and standard frameworks such as the Gartner TIME Model, ITIL, TOGAF, and DODAF as well as develop familiarity with Technology Business Management (TBM) and broader firm alliances and domain experience accelerators.
Your Key Responsibilities:
- Working to innovatively translate user stories into automated solutions always keeping a transformative viewpoint
- Responsible for requirements gathering and management
- Collaborating with other business modelers to learn about the ServiceNow platform, understand best practices, and stay current on the latest & greatest offerings
- Learning the ins and outs of integrating our ServiceNow environment with existing enterprise systems with the ability to push and pull data via web services
- Developing the points of value to deliver throughout the HR Transformation effort
- Ensure deadlines are met and key deliverables are always accurate
- Work with business process improvement teams
- Working side-by-side with the process team to shepherd application development through sprint cycles, gate reviews, and testing stages
- Effectively prioritize workload and meet deadlines
- Demonstrate experience managing multiple tasks and working in a fast-paced team environment with enforced deadlines
Qualifications
- Bachelor’s degree required
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Certified Systems Administrator (CSA)
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- 2+ years of overall experience in a technical setting
- Willingness to learn ServiceNow development skills through on-the-job training which can include, but not limited to:
- Technical languages such as JavaScript, Angular, and Bootstrap
- Learning how to perform web service integrations through SOAP and REST calls
- Perform systems requirements gathering and analysis
- Agile software development methodology
- Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve (not required or guaranteed)
- Ability to maintain a required Federal Security Clearance for this role
What impact will you make? Deloitte is one of the largest professional services firms, which means that we touch nearly every aspect of business.... Read more