Job Details
Job Summary
The ServiceNow Architect is a key member of the Beniva Consulting Group (a SoftwareOne Company) ServiceNow delivery team and is responsible for the overall design of the platform and mapping client business requirements to systems/technical requirements. They are responsible for the overall architecture, design, implementation, and integrity of the ServiceNow platform within the enterprise.
Beniva Consulting Group, a SoftwareOne Company, helps companies adapt to new operating realities: cost leadership, rapid digital innovations, and strategically aligned IT investment portfolios supporting tomorrow’s business needs. At Beniva Consulting Group, a SoftwareOne Company, we pride ourselves in deep, focused knowledge through specialized areas of expertise. Prior to founding Beniva Consulting Group (a SoftwareOne Company), company leaders spent 15+ years in APM + SAM consulting. We have grown rapidly as a Specialist ITX ServiceNow Elite Partner in North America with offices in Houston, Texas & Calgary, Canada. We are leaders in end-to-end SAM enablement & sustainment, supported by CMDB/CSDM, ITAM, ITOM & ITBM expertise. At Beniva Consulting Group, a SoftwareOne Company, you will find a collaborative, fast-paced environment where we pride ourselves on customer satisfaction and attention to detail (supported by our 4.93 CSAT score). Rather than just implement the software, we help clients holistically build a ServiceNow practice. As an ITOM Architect, you'd be an instrumental part of this process.
How will you make an impact?
- Lead the implementation of Discovery, Service Mapping, and Event Management, as well as be the primary technical resource for the related requirements of all other processes on the ServiceNow platform.
- Responsible for the design, development, configuration, and implementation of ServiceNow ITOM platform
- Code and develop customized patterns, probes and sensors for Discovery and Service Mapping
- Deliver technical workshops with clients on ITOM: Event Management, Discovery, CMDB, Orchestration, Service Mapping, and Cloud Management
- Construct manual business service maps with relationships and dependencies
- Write Orchestration/Integration Hub workflows
- Provide mentorship, leadership, and project oversight to the ITOM practice
- Responsible for internal artifacts and deliverables to ensure they meet solution requirements
- Work directly with the client’s product owners, scrum masters, and solution architects, which includes presenting the design and development work out to the broader project team.
- Work closely with the development teams, participate and lead design and architecture reviews
- Building integrations utilizing infrastructure platform APIs via SOAP and/or REST APIs
- Sign off on technical specifications and documents, architecture diagrams, system documentation and manuals.
- Sign off on update sets promotions to production
- Participate in pre-sales activities related to ITOM practice, including project sizing and scoping
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