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Product Support Representative

Pluralsight Remote Full Time
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powertofly approved What Pluralsight Has to Offer:
  • Unlimited paid time off - Take time off when you need it to rest and recharge
  • Global Recharge - Two week long breaks where the whole company takes PTO to unplug and recharge, and two "Personal Recharge Weeks" that team members can depend on as part of their Unlimited PTO benefit
  • Wellness - Stay on your A-game with standing desks and gym membership reimbursements
  • Medical coverage - Comprehensive medical, dental and vision coverage with a few medical plan options to give you, your spouse or domestic partner and your children flexibility
  • Total rewards - Feel appreciated with salary and bonus plans that reflect your great contributions
  • Office & HO perks - Level-up office life at our offices around the world. At our headquarters you can enjoy delicious, healthy meals at the cafeteria, an on-site gym and massage services. For home office, make work from home work for you with our Remote Workspace Reimbursement program
  • Tuition reimbursement - Learn something new and let us help you with the bill.

    • Job Description:

    The Product Support Representative (PSR) is the voice of Pluralsight and is instrumental in providing an outstanding customer experience with every interaction. Excellent interpersonal skills are critical as a PSR routinely interprets technical, subscription, payment, and administrative questions from a broad audience, ranging from individual consumers to business administrators. A PSR must be organized, detail oriented, and a lifelong learner who thrives on sharing knowledge with customers and the rest of the team.

    Daily activities often include responding to customer phone and email queries, validating application or website issues, personal development time, project work, and the occasional meeting. You will be a member of a team that embraces challenges and that values each person’s individuality, contribution, and input.

    Who you are committed to being:
    • An outstanding communicator. You are sincere and context-seeking.
    • An objective truth seeker. You are not driven by ego.
    • Committed to embracing Pluralsight’s culture and helping cultivate the culture throughout the department.
    • A life-long learner. Your curiosity drives you to explore beyond the edge of your current scope.
    • Organized and collaborative. You seek clarity while in a group and like to discuss evolving ideas. You work well with your team with the end goal in mind.
    • Able to ask detailed and specific questions, to understand nuance, and to challenge conventional wisdom.
    • Able to understand basic troubleshooting steps, identify issues, conduct research, and follow processes.
    • Punctual and responsible for your schedule, in coordination with the team.
    • Efficient at managing your time and moving between responsibilities.
    • Collaborative and enthusiastic about working with and understanding other teams within Pluralsight.
    • Committed to giving and receiving constructive feedback to teammates.
    • Having fun. Yes, this is a responsibility.
    What you’ll do:
    • Demonstrate your interpersonal to field and resolve customer inquiries.
    • Use your discretion to work within established processes yet be flexible in resolving complicated customer requests.
    • Identify themes and raise issues when appropriate to Technical Support or management.
    • Communicate ways we can improve the support experience to managers.
    • Coordinate with Support team members and other departments for additional projects as needed.
    Experience you’ll need:
    • Superb interpersonal skills
    • Higher-education strongly preferred
    • Familiar with basic technology

    How To Find Flexible Remote Jobs That Allow You To Work From Home or Anywhere

    Trying to find a flexible remote job? You should search for different terms depending on exactly the type of job you’re looking for. Some of the most common search terms include:

    • Remote Jobs
    • Work From Home Jobs
    • Online Jobs
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    Times have changed, and so has the workforce. Gone are the days of geographical limitations on who companies can hire. Digital nomads are on the rise, but they’re not the only ones looking for flexible jobs. Stay-at-home moms, people with physical mobility issues, and myriad more can benefit from the option to work from home.

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    Remote Jobs

    A truly remote job allows you to work from anywhere, with no restrictions on timezone, state, or country. So if you’re hoping to be a proper digital nomad, make sure you’re looking for remote jobs. It’s also worth noting that most “remote jobs” are considered full-time roles.

    You can learn more about the definition of remote jobs here. Note, Many companies will mention that a job gives you the option to work remotely - it’s good to clarify whether they mean the position can be done remotely full time, or if what they’re really offering are home office days. Phrasing like “option to work remotely once a week” should make it clear that you’re expected to be physically present the rest of the time.

    Work From Home Jobs

    “Work from home jobs” is one of the most common search terms for folks looking to break away from the restrictions of a traditional office. In fact, it returns 10 times as many results as “remote jobs.” So if you want to cast your net wide, then this may be the way to go… But “work from home jobs” can function as a bit of a catch-all - unlike a search for remote jobs, which will tend to return a number of legitimate full-time opportunities like the ones on our site, work from home jobs can mean a lot of different things. Everything from teaching English online to selling your crafts on Etsy would be considered work from home jobs.

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    “Online jobs” returns even more searches than work from home jobs. Online jobs are any jobs that you can do just by being connected to the internet. Lots of these jobs are part-time, pay by the hour type roles. Think English teacher, online tutor, part-time blogger, resume writer… they tend to be very gig focused, and companies offering these roles will almost always pay you by the hour. Great if you want flexibility, not necessarily if you want stability.

    Flexible Jobs

    Flexible jobs can mean a lot of different things. You can have an in-office job that’s flexible because you’re allowed to set your own hours. Or because you’re allowed to work from home a certain number of days each month. It might also mean working part-time (or having the option to).

    Flexible jobs can also be remote or work from home jobs in which you’re allowed to set your own schedule (though you should note, not all remote/virtual/online jobs are actually flexible - many of them assign strict hours). In conclusion, flexible jobs mean a lot of different things to different people, but if the ability to set your own schedule is important to you, you should definitely be looking for flexible jobs - regardless of whether they’re remote or in-office.

    Telecommuting Jobs

    A lot of jobs listed as remote jobs are actually telecommuting jobs. Telecommuting jobs are full-time roles with companies who can offer you the flexibility to work from home 99% of the time, but might need you to reside in a certain physical location or time zone due to practical constraints. (You can learn more about the tax reasons for this here.) You might be expected to occasionally go to the office for trainings, or you might need to meet in person with clients in a certain area. These jobs are great if you want both a high degree of flexibility and stability, while remaining in your current area. They’re not ideal for would-be digital nomads.

    Freelance Jobs

    Freelance jobs are booming in today’s gig economy. They afford you a lot of flexibility because you set your own schedule, and oftentimes your prices. But as noted with online jobs, a lot of times, you’re “freelancing” for a company even though you’re really working for them almost full time.. But instead of paying you as a full-time employee, they’re paying you by the hour or by the product. This is often less preferable to a full-time remote job that offers more stability and better pay. That said, searching for freelance jobs online can be a helpful way to launch your own freelance career. Maybe you start doing freelance work on gig sites like Fiverr, but are ultimately able to go out on your own once you’ve built up a portfolio and client list. It’s at this point that freelance work can become truly lucrative. It’s worth noting that not all freelance work can be done remotely - depending on your skill-sets, you may need to be able to meet in person with your clients.

    You can find freelance opportunities with legit companies here on PowerToFly.