Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like:
Job Details
Job Requisition ID #
Position Overview
As a Client Services Specialist, you will be a critical part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding. You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an experience in an environment of shared team knowledge. We ask that you be comfortable and proficient in Windows computers and Microsoft Office products. This is a remote position. You must be located in San Franciso Bay area. You will report to the Client Services Manager. This is a contract position.
Responsibilities
Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine cause of access issues
Communicate with customers/partners across multiple modalities, including phone, chat, and email (web and Outlook)
Respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfillment and more
Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners
Educate customers/partners on resources available to self-serve
Create content in shared knowledge base for use by all internal Autodesk support resources, customers and partners
Communicate and work with sales teams to address customer related issues and order questions. Work with sales for eStore sales campaigns and quarter-end activities such as order entry cut-off dates
Collaborate as a team player and provide feedback to colleagues
Identify ideas for process improvements, system enhancements or automation to reduce efforts for customers and internal co-workers
Work varying shifts and overtime to meet business demands
Minimum Qualifications
Must be fluent in English and Spanish. Other languages an advantage
You will identify trends and propose solutions
Comfortable working with technology such as PCs and core programs, and able to learn new platforms and tools in a Windows environment
Creative and Innovative, applies understanding of processes towards addressing new problems or improving existing processes
Research and investigation skills - ability to find and use information from different sources
Pragmatic, comfortable asking questions and challenging the status quo
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At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.We believe flexibility in how and where work gets done is good for our people and teams. Embracing a hybrid-first model allows us to better meet... Read more