818 Diversity and inclusion Jobs in , or Remote

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
•    Are passionate about client success.
•    Enjoy collaborating with others.
•    Strive to exceed expectations.
•    Move boldly in the quest for superior and best in market solutions.

Job Description:

At Pitney Bowes, we do the right thing, the right way. As a Senior Client Success Manager (Remote based anywhere in US) for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. 

We actively look for prospects who: 

• Are enthusiastic about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions. 

You are:

A performance-driven contributor who can manage and grow an existing book of business and take on the challenges of new clients added to the portfolio. You are a loyal individual who can foster deep rooted relationships, understand, and overcome the business challenges faced by our clients, and provide a strategic vision for their growth. 

You will: 

• Manage and grow an existing client portfolio spanning line of business (LOB) including Fulfillment, Delivery, Returns, Cross Border, and Digital Shipping.
• Conduct regular quarterly business reviews (QBRs), review performance metrics, outline and implement strategies for growth and service optimization.
• Identify and pursue cross sell opportunities in conjunction with the sales organization
• Negotiate contractual elements as required (e.g., renewals, request for proposal’s (RFP’s), rates & fees, etc.), minimize and mitigate churn.
• Onboard and provide excellent service to new clients to the Pitney Bowes services platform.
• Collaborate & partner across business units to bring forward the best client experience possible.

As a Senior Client Success Manager, you have:

• Minimum 7-10 years of experience in a client-facing role, focused on the mid-to-enterprise level merchant base in a highly dynamic, fluid, and highly competitive environment. 
• Bachelor’s degree in Business or related field 
• A proven history in managing and growing clients ranging from $30M to $80M in annual recurring revenue (ARR).
• Knowledge in the ecommerce ecosystem and specifically, the post purchase experience.
• A solid foundation in logistics and cross border ecosystems, and a comprehensive understanding of key performance indicator’s (KPI’s) leveraged to derive insight across anything “Ecommerce,” “Shipping,” and “Experience.”
• A focus that fosters doing the right thing the right way for clients, colleagues, and the organization.

We will:

• Provide the opportunity to gain experience and further develop your career.
• Offer an inclusive environment that encourages diverse perspectives and ideas.
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization.
• Offer comprehensive benefits globally (www.pbprojectliving.com).

Our Team:

Ecommerce Logistics. Only easier. Pitney Bowes Global Ecommerce is our fastest growing business segment. Our focus on the consumer and shipper experience – driven by innovative technology and consultative insights – has uniquely positioned us as the trusted partner for ecommerce brands and shippers. Our best-in-class services include ecommerce fulfillment, delivery (domestic and cross-border), and returns that help merchants drive conversions, customer satisfaction and lasting loyalty. These solutions build better order experiences through data science-based innovation and consultative support that help make clients’ jobs easier. Ranked by Internet Retailer as a Top Carrier, Top Fulfillment Service Provider, and the #1 International Ecommerce Provider, we are the preferred ecommerce logistics partner for over 800 brands and shippers.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.  

The wage range for this position is $120000 to $140000 / year. The actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (pbprojectliving.com)

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.