Job Details
Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.
Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.
About the Role
The Cloud Engineer is a member of Cloud Operations team and responsible for the reliability, security, and efficiency of Change Healthcare’s cloud deployment of Enterprise Imaging solutions and must have an extensive background in all aspects of large-scale cloud deployment management and operations. Participate in the Cloud Operations team activities including continuous delivery, configuration changes and performance monitoring. Manage and monitor cloud resources utilization and cost.
Responsibilities:
- System Administration on Linux (CentOS, etc..) and Windows Server operating systems, network configurations, access and permissions, cloud services
- Oversee, participate in and manage production applications deployments
- Interface with globally dispersed vendor and internal teams
- Ensure cloud environment reliability, performance, and safety of information
- Ensure high availability and performance of enterprise imaging applications
- Define and implement effective cloud infrastructure, services, applications and customer connectivity monitoring and emergency alerting
- Ensure quick recovery from incidents utilizing well defined operational procedures, tools, and efficient communication with various internal and external stakeholders
- Define metrics of success and provide operational reports and dashboards utilizing company analytics tools
- Ensure secure and managed access to production and staging environments
- Actively use and suggest improvements for continuous delivery toolset
- Proactively collaborate with various operational teams on defining SLAs, aligning on processes, tools and procedures
- Work with engineering, security operations, software architecture, support, platform, and other cross-functional teams on company priorities and roadmap planning for a rapidly growing customer base
- Ensure compliance with medical device, privacy, and security regulations
- Actively support compliance auditing activities
- Monitor cloud resources utilization and associated cost
- Interact with vendors, consultants, partners, and customers to ensure that cloud operations meet the needs of all users of the platform
- Operate, scale, and troubleshoot applications and infrastructure for the cloud-based SaaS Enterprise Imaging platform and all components within
- Follow any related to cloud operations standard operations procedures
- 24x7 shift-based support with rotating on-call
- Support other team’s infrastructure needs on an as-needed basis
- Use and develop tools for systems continuous delivery automation
Required Qualifications:
- Bachelor's degree in Information Systems, Computer Science, Engineering or related field
- Proven record of success in administration of cloud infrastructure and deployed applications for enterprise SaaS or PaaS companies in public clouds such as AWS, GCP, Azure
- Experience in administration of IT systems include compute, network, storage, access control
- Proven record of success of using/creating automated delivery and configuration tools
- Proven record of success in monitoring of cloud infrastructure and SaaS or PaaS applications
- Exceptional critical and highly analytical thinking skills; ability to decompose complex problems, prioritize issues, and implement sensible solutions
- Proficient experience managing outages, customer escalations, crisis management, and other similar circumstances
- Ability to define, implement methodology and toolset for fully automated infrastructure management as a code. Serve as the company’s subject matter expert to support other Change Healthcare teams for purposes cloud technologies, operations, and DevOps methodology. Plan, implement, monitor, and test systems and procedures for best practice Business Continuity and Disaster Recovery (BCDR)
- Initial triage and diagnostics of the applications incidents
- Energetic, motivated, and customer focused
- Ability to work in a fast paced, quickly changing environment
- Solid knowledge of cloud infrastructure includes computer, networking, storage and other cloud services
- Solid foundation in Linux/Windows operating systems and tools
- Solid knowledge of IT infrastructure includes switches, routers, firewalls, VPNs, IDS, IPS, Proxy, etc.
- Proficient with DevOps tools and environments like Jenkins, Git, Ansible, Teraform
- Proficient with scripting languages like Python, PowerShell, Bash
- Experience with centralized logging services like StackDriver , ELK, DataDog, Splunk
- Experience with monitoring tools like StackDriver, NewRelic, Graphite, Nagios, Zabbix
- Understanding of cybersecurity methodology such as security controls, access control and auditing
- Adhere to standard operations procedures
- Excellent communication and presentation skills
Preferred Qualifications:
- Experience working with across multiple boundaries including internal and external relationship management
- Advanced Experience with DevOps methodology and Continuous Delivery
- Experience in migrating products from on premise to cloud
- Capability of effectively negotiating with peers without direct authority
- Experience with HIPAA compliance and the security of PHI data
- Familiarity with Healthcare IT standards as well as with Healthcare workflows
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more