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About Salesforce
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The Global Credit Analyst is responsible for evaluating the financial health of customers in order to ensure collectability. This position is vital for Salesforce because a proper credit evaluation reduces the potential for Bad Debt and supports a healthy working capital to free cash flow. A Senior Credit Analyst should be able to make appropriate credit decisions to mitigate risk and financial exposure; set appropriate payment terms and understand the impact of contract language to collections. This position closely collaborates with sales leaders, internal finance, collections and legal stakeholders to support prompt deal conversion.
The role requires an individual’s ability to stay calm and objectively assess situations and make sound decisions under potential tense situations. Individuals should also have a working understanding of SOX controls and understand the importance of maintaining proper security controls in relation to financial data. The role will manage accounts globally with a focus on APAC and EMEA accounts and working the hours of 11am to 8pm Singapore time zone (1 hour lunch break).
Responsibilities:
Manage Credit Quote and Case queues
Payment Terms requests
Billing Frequency requests
Prebill days
Payment Method changes
Payments Plan requests
Credit Rating
Ad-Hoc
Leverage data and analytics to understand credit risks and shape proactive strategies
Active interaction with account teams to establish appropriate credit terms.
Ensure active engagement with internal and external partner teams, including Account Executives, Sales Operations, Legal and Accounts Receivables team to optimize cash receipts and minimize AR aging profile and Bad Debt expense.
Ensure adherence to collection activity and facilitate resolution of related issues.
Qualifications
Experience in a combination of accounts receivable, commercial (B2B) credit, accounting, finance or credit and collections
Ability to interpret various financial reporting sources such as D&B and Moody’s
Excellent analytical skills, with knowledge of collections, credit, accounting and finance principles, experienced in assessing portfolio and customer risk
Good conflict management and negotiation skills
Ability to think, act and work critically and independently
Ability to manage time efficiently
Thrives when multi-tasking and works best in a dynamic, fast paced environment
Superior verbal and written communication skills (at all levels of management)
Salesforce experience is a plus
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WHO WE ARE: We’re Salesforce, the Customer Company, inspiring the future of business with AI+Data+CRM. Leading with our core values, we help... Read more