Posted a day ago
Community Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you. Facebook is seeking an analytical and data-savvy self-starter with a passion for helping others and protecting our community. We value people who can strategically drive the team using macro-level insights, while still caring for micro-level cases affecting people around the globe. We're targeting a disciplined, intellectually curious, and creative individual who is comfortable operating in ambiguity—a strategic thinker with strong analytical and creative problem-solving skills. As a Data Analyst for Community Operations, you will be directly responsible for ensuring that we effectively monitor and improve our global operations, deeply understand issues that impact our communities globally, and work closely with operations, Analytics, and Engineering partners to set the right business priorities to best support the community.

Data Analyst, CO Business Reporting & Analytics Responsibilities:
  • Work with cross-functional partners and internal tooling to provide best-in-class monitoring and alerting for our global support operations, by way of dashboards, ad-hoc data pulls, and regular business reviews
  • Apply your expertise in quantitative business analysis, technical knowledge, and presentation of data to identify trends and opportunities in driving down nefarious behaviour
  • Partner with Engineering, Analytics, and operations partners to identify, influence, and execute our abuse fighting strategies to improve the user experience on the site
  • Partner with analytics and data engineering teams to identify and close gaps in logging and data infrastructure
  • At scale, address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material

Minimum Qualifications:
  • BA/BS degree in Computer Science, Statistics, Finance/Commerce, Physics, Applied Economics or similar technical field
  • 2+ years of work experience in an Analytics role involving strategy, problem solving, or technical systems
  • Experience with data analysis and visualization tools (SQL, Tableau, etc.)
  • Analytical thinker who can break down complex problems using data and technology
  • Experience communicating effectively to technical and non-technical audiences
  • Experience solving ambiguous problems
  • Experience thinking under pressure, both individually and in team environment
  • Experience adapting to a fast-paced, fast-changing environment, juggling multiple priorities and stakeholders

Preferred Qualifications:
  • Master's or other advanced degree in engineering or technical/scientific field of study or equivalent practical experience
  • Experience at management consulting firm or corporate strategy team for a technology firm (software, internet and/or media industry)
  • Familiarity with internet policy and regulatory environments
  • Online operations experience
  • Experience with computer programming, scripting languages, market analysis, or strategic analysis

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
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Data Analyst, CO Business Reporting & Analytics