Customer Support Associate

San Luis Obispo, CA, United States Posted 26 days ago

The Customer Support Associate provides initial technical product support to MINDBODY customers via inbound calls, email, chat, and web forums. This position works in a contact center environment and is the first point of contact responsible for answering calls and emails to resolve customer inquiries. You’re a great match if you possess exceptional troubleshooting/ analytical skills and are driven to help customers.

What You Do:

  • Serve as first point-of-contact for clients requiring technical support.
  • Provide excellent customer service, including maintaining focus in a fast-paced environment.
  • Analyze, research, and effortlessly explain step by step technical troubleshooting solutions related to MINDBODY product.
  • Effectively communicate with customers while documenting conversations.
  • Educate customers on product features or additional services to meet their needs.
  • Help our clients achieve their business dreams with power and confidence.

What You Need:

  • Minimum of 1 year related customer service or call center experience.
  • The ability to speak to with customers in an easy, polite, and helpful manner.
  • A knack for engaging with users with contagious enthusiasm.
  • Comfortable using various communication methods including phone, email, social media and various forms of chat.
  • Ability to handle a high volume of phone calls and emails.
  • Strong communication skills, both verbal and written.
  • High School Diploma, or equivalent.

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