UX Researcher

New York City, NY, United States Posted 2 days ago

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.


Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modelling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients' businesses—and to our own.

Position Description
Are you an experienced user researcher who wants to lead high-impact projects immediately while mentoring other team members? Our growing team is looking for an expert in the practice of user research to be an influential voice in the future of our discipline and be a part of a growing team that's making a big impact in Wealth Management.

Responsibilities include:

* Manage both large and small research initiatives end-to-end in an Agile environment.
* Partner with Product Management, Product Design, and Technology teams to define research questions and goals, conduct appropriate studies, and analyze and communicate results.
* Employ a variety of research methods in the lab, remotely, and in the field.
* Plan, design, and conduct both quantitative and qualitative user research studies (i.e., write moderator's guides, design surveys, moderate usability testing, etc.).
* Identify, track, and share overarching research trends.
* Mentor more junior researchers.
* Help to adapt and innovate research practices to meet a rapidly-growing team's needs.
* Help to identify opportunities for impactful UX research across the firm.
* Facilitate UX workshops with cross-functional teams.
* Help promote a data-driven culture that prioritizes user insights and combats assumptions. *L1-FG1


* 4+ years UX experience (preferably UX research).
* Experience in financial services.
* Demonstrated and proven experience in experimental design.
* Experience implementing a range of methodologies, both qualitative (e.g., usability testing, ethnography, interviews) and quantitative (e.g., A/B or multivariate testing, survey design).
* Experience leading and mentoring junior team members.
* An interest in working with both enterprise and consumer technology.
* Willingness to run studies from end-to-end (you'll be responsible for every single step, from recruiting participants to sharing out insights).
* A persuasive and compelling presentation style.
* Experience working in Agile.
* The ability to adapt, pivot, and roll with the punches.


* M.A./M.S. or PhD in Human-Computer Interaction, Human Factors, Psychology, Anthropology, or related fields
* Familiarity with design tools like Sketch and InVision *L1-F


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