Customer Success Representative - multiple shifts available

New York City, NY, United States
Main Location
New York City, NY, United States
Open jobs

Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Customer Success team at Justworks is in charge of leading all customer service inquiries, no matter how big or small.

A variety of shifts and hours are available, and we will work with you to find the best fit.

Who you are
  • Passionate about a career in customer success
  • Self-driven to be productive and seek out self-improvement
  • Equally compassionate to your teammates as you are to your customers
  • Committed to delivering service excellence in every customer interaction
  • Excited by opportunities to drive process improvements
What you'll do
  • Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack)
  • Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback
  • Manage queue of open issues to deliver timely and effective solutions - escalating when necessary
  • Communicate bugs and user feedback to our Product team
  • Help with customer retention and contribute recommendations for improving our product and processes
Qualifications
  • Bachelor’s degree preferred
  • Must be available to work in New York City
  • Customer support skills and comfort handling challenging situations over the phone - ability to be empathetic, compassionate, responsive and resourceful
  • Strong written and verbal communication skills with acute attention to detail
  • Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
  • Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
  • Spanish language capability, or other second language at business conversation level, a plus

Visa sponsorship for this role is currently not available.

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