Technical Writer (Contract)

San Francisco, CA, United States

We believe that everyone benefits from their biological information. It is our mission to empower every person to improve their life through DNA. With our high-quality, trusted partners and state-of-the-art lab, we have created the first platform of personalized products and services powered by genetics. From inherited cancer screening to custom fitness and nutrition plans, the world of DNA learning is becoming more accessible and more valuable than ever.

So far we have raised over $300 million from investors like Illumina (the world’s leader in genetic sequencing equipment), Warburg Pincus, Sutter Hill Ventures, Kleiner Perkins Caufield & Byers and Draper Fisher Jurvetson Growth. Our app store and marketplace include partners such as National Geographic, Admera Health, Vinome and many others, with whom we have partnered to develop applications which interpret your genome.

Our big vision comes with big responsibility. That’s why we’re building a team of experts in the field of genetics, engineering, design, business development, and beyond to help bring actionable insights to our customers. We’re looking for the best and brightest minds who are passionate about our mission and are excited to work with a truly diverse team.

In this role, you will be responsible for coordinating the writing, editing, and release of development, verification, and validation documentation to support new product releases. This includes the generation of verification and validation plans and reports, as well as the appropriate capture of deviations, technical specifications, engineering designs, and operational process documents.

As a Technical Writer, you will:

  • Work with lab, engineering, product, and regulatory teams to plan, write, and edit technical documentation for software releases and hotfixes
  • Become familiar with a variety of regulated software services by interviewing technical and process specialists, researching written material, attending training and demonstrations, using products, and observing users
  • Generate documents that meet appropriate quality standards to support formal verification and validation activities
  • Translate technical information into manuals and/or web-based documents for non-technical and technical users
  • Coordinate and maintain organized records of all supporting materials, document drafts, and versions
  • Quickly learn and apply new tools, processes, and standards; demonstrating adaptability and forward thinking in the face of technological or organizational change
  • Lead and implement changes to improve the collaborative document creation process

Required background:

  • Bachelor’s Degree in Biology, Computer Science, or related field
  • Ability to successfully manage multiple projects from concept to release under tight deadlines while coordinating input from numerous sources. English proficiency and excellent grammatical, writing, and editorial skills are required.
  • Ability to synthesize and describe complex data for multiple audiences
  • Strong organizational skills, attention to detail, orientation towards service, and dedication to delivering documents that adhere to standards
  • Ability to work both independently and collaboratively with other team members delivering quality documentation with strict timelines
  • Ability to travel up to 25%

The ideal candidate will have:

  • Two or more years experience in technical writing, regulatory writing
  • Experience working in a regulated environment (21CFR820, CLIA/CAP or similar)
  • Experience with Confluence, Jira, and/or Veeva

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