Intermediate Documentation Specialist

Nashville, TN, United States

Job Summary:

Write, publish and distribute technical documents, including user manuals, workbooks, reference guides, release notes, interface documents and service bulletins for software applications/hardware. Create, format and update marketing materials and company policy/procedure documentation. Maintain Documentation Department standards and follow processes throughout the software development life cycle.Qualifications

Essential Duties and Responsibilities:

  • Maintain a record of all corrections and revisions to documentation
  • Collaborate and confer with stakeholders to document subject material and technical specifications
  • Edit documentation immediately preceding delivery
  • Research, propose and implement customer-specific documentation solutions
  • Initiate improvements in documentation
  • Display consistent, advanced time-management ability
  • Comply with and improve upon document control management processes
  • Standardize organizational documentation
  • Monitor user feedback and implement improvements
  • Develop, gather, and disseminate technical information
  • Edit documentation immediately preceding delivery
  • Manage multiple projects with revolving deadlines
  • Meet all deadlines
  • May be required to perform other duties as requested, directed or assigned
Job Knowledge, Skills and Abilities:
  • Ability to comprehend, assimilate and document numerous software applications, hardware functionality and software/hardware integration independently
  • Excellent written/verbal communication and presentation skills
  • Ability to utilize multiple desktop publishing and video/still-image editing programs
  • Excellent grammar skills
  • Basic Interface Control Document, drawing, and schematic knowledge
  • Ability to edit, proofread and implement in-line changes
  • Advanced understanding of technical writing conventions
  • Ability to comprehend and clearly communicate complex technical data
  • Advanced documentation layout and formatting skills
  • Highly motivated, independent individual

Education and Experience

  • Bachelor's degree or equivalent work experience
  • Two-four years of full-time work experience directly related to developing technical and/or software product information preferred

Physical Demands:

  • Required to sit for long periods of time
  • Infrequent physical effort required, ability to lift or move 25 pounds
  • Dexterity of hands and fingers to operate a computer keyboard, mouse and other associated equipment
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