Operations Associate (Operational Improvements)

San Francisco, CA, United States Posted 2 days ago
Main Location
San Francisco, CA, United States
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Forward is redesigning the way we deliver healthcare using all the technologies healthcare has neglected: sensors, mobile, and AI. We’re building out a world-class operations team and as an Operations Associate, you’ll have a foundational role in rebuilding our country’s most important and most broken industry from first principles.

We were founded in January 2016 by former executives and engineering leaders from Google and Uber. We are funded by some of the world's best investors and entrepreneurs including Founder's Fund, Khosla Ventures, First Round Capital, Eric Schmidt (Google/Alphabet Chairman), Marc Benioff (Salesforce Founder), Joe Lonsdale (Palantir Founder), and Garrett Camp (Uber co-Founder).

You can read our story here and some recent press USA Today, Forbes & TechCrunch.

Forward has six active locations around the country, and we have plans to launch many more in the coming years. We’re searching for an experienced Site Operations Associate to own our support processes for all of those locations.


Be innovative and share new ideas of how we can deliver better healthcare experiences for our members

Bring ambiguous ideas to life with strong execution

Think about problems differently, and use a creative and strategic side to build processes that complete work more efficiently and scalably than what has been done before

Analyze data and define opportunities of how resources could be invested to improve our healthcare delivery platform

Break down ambiguous problems by using frameworks and logic that enable teams to solve hard problems

Create training content that educates and empowers our team to deliver a premium healthcare experience

Be a contributing member to the change and improvement engine at Forward


Observant. You take on new problems by taking in all of the information available to you, whether explicit or implicit.

Tenacious. You will see to projects reaching the appropriate level of “done” to meet Forward’s standards.

A clear communicator. You will serve as a representative of the company to various third party providers and the teams at our locations nationwide.

Responsible. You take ownership of your work, and you operate with a high level of confidentiality and attention to detail.

Scrappy. Everyone at Forward wears many hats, and this role is no exception. You'll be working across multiple teams and solving problems that you've never been exposed to before. You'll need to be adaptable and flexible in order to keep up.

Mission-driven. Our ultimate goal is to help others by bringing them access to better care. We want to bring people on board who share that passion and drive and are motivated to help us get there.

Startup experience is a major plus.

BA/BS required

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