Customer Service Administrator

Princeton, NJ, United States
Posted 8 days ago
Main Location
United States
Open jobs

Key Responsibilities:

  • Operate a switchboard, providing telephone support to callers by addressing their issue or query and routing their call to the appropriate department or individual
  • Correctly diagnose callers’ issues by asking relevant probing questions and utilizing effective listening skills
  • Assist in identifying opportunities for improvement with technology systems and procedures, and initiate appropriate action to implement process changes
  • Support the maintenance of an active and useable knowledge base
  • Maintain a high degree of customer service for all queries and adhere to all service management principles and Service Level Agreements
  • Update client accounts
  • Handle account administration and billing tasks with a high level of accuracy
  • Log all account activities in appropriate CRM and databases in an efficient and accurate manner.
  • Interact with our internal partners to ensure resolution of customer issues
  • Process and research daily customer issues generated by internal proprietary systems
  • Process and research daily customer issues/cases submitted via internal systems
  • Process and research daily customer disputes submitted through credit card companies
  • Work on special projects as needed
  • Act as an internal voice of the customer

Requirements:

  • Efficient and pleasant telephone and face to face manner
  • Ability to communicate at all levels within and outside the company
  • Ability to prioritise and multi-task
  • Ability to use initiative and be proactive
  • Strong organisational skills and attention to detail
  • Good working knowledge of Microsoft Office
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