Full Time Posted 9 days ago

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.


Job Description

What you get to do in this role:  

As a leader for Planning and Intake Business Operations, you will be part of an exciting team that is transforming NPI Operations. In this role you will be aligning our innovation and go to market functions to drive an NPI Intake and Planning operating model at scale with the ability to define and optimize for value impact.

Responsibilities include: 

  • Manage Intake Funnel Assessments covering complexity sizing and capacity reviews   
  • Manage and maintain status for Planning and Intake, gather required inputs from cross functional teams and orchestrate department level reporting  
  • Assist in organizing strategy and planning sessions and deliverables.  
  • Support NPI Roadmap Inputs and maintain status of execution  
  • Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects 
  • Develop, manage, and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives 
  • Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality 

Qualifications

 To be successful in this role you should have the following traits:  

  • Combination of strong intellect, exceptional active listening skills, and creative problem-solving skills 
  • Resourceful, self-motivated, and able to independently prioritize shifting workloads in a high growth, ever changing environment.  
  • Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences 

An ideal candidate will also have:

  • Sales and Marketing Experience
  • Strong program management skills 
  • Smartsheet and Tableau Experience 
  • Excellent understanding of budget and headcount management
  • Well-versed in SaaS business processes and customer lifecycle 
  • Ability to translate business strategies into effective narratives 
  • Proven ability to effectively interface with a diverse range of roles at all levels

 For positions in Colorado, we offer a base salary range of $97,200 - $175,500, plus equity, variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. Company benefits include health, dental and vision insurance, 401(k), flexible spending accounts, and paid leave (including sick, PTO and new child leave).


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.


Mission
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NPI Operations & Planning Manager