Microsoft Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Services and its partners bring the deepest expertise of Microsoft solutions—from enterprise planning to deployment and support—that helps our customers innovate to strategic advantage in their respective industries.
Business Applications Practice
The Business Applications Practice within Microsoft Services, helps customers maximize their investment in Microsoft Dynamics 365 solutions and the full portfolio of Microsoft Products through accelerated implementation and adoption. The Microsoft Business Applications Practice team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services.
The Consultant Role
The Consultant in Enterprise Services delivers technical solutions to customers allowing them to maximize their investment in Microsoft technology. Building upon solid IT project experience relative to their level, these consultants will work with Microsoft's partners to assist customers in the delivery of high quality engagements around Microsoft's solution areas, technologies, services and products in diverse client environments. The Consultant will also help assist customers in stabilizing developed solutions using Microsoft methodologies in complex customer environments, in the design and development of integrated solutions using the latest Microsoft products, services and technologies and understanding the relevant application development, infrastructure and operations implications of the developed solution.
Assist in pre-sales efforts, apply advanced analysis skills and experience in principles of Dynamics 365 Customer Engagement Solutions to provide detailed reliable options and estimates for service implementations
This role will: •Drive client workshops to demonstrate product capabilities and gather customer requirements • Analyze requirements and design technical solutions to meet business goals, objectives and functional/non-functional requirements in alignment with architectural standards • Disposition requirements to be addressed by out of the box features, via standard configuration and via customization • Be responsible for leading and/or development tasks related to Dynamics CRM •Support the development of test scenarios/scripts and coordinate client testing of developed solution •Develop appropriate requirements, design, testing and deployment documentation to support the solution delivery • Provide subject matter expertise to customers around implementation methodologies and how to successfully deploy CRM solutions • Working with other team members and leaders, proactively identify and mitigate/resolve risks and issues •Contribute best practices, lessons learned and IP from projects to the global community with focus on continuous improvement •Foster senior level client relationships and engage with senior level client stakeholders to gather requirements, develop plans and drive.
Skills desired include:
- Excellent stakeholder management, communication and executive presentation skills
- Knowledge of competing products and industry standard implementation methodologies
- Successfully demonstrated leadership in 5+ CRM projects for enterprise class customers
- Ability to navigate difficult conversations and drive effective solutions to business problems
- Holistic solution, design and architecture skills
- Previous track record delivering the full project life cycle
- Technical skills for CRM go beyond core CRM; knowledge of working with these technologies in the context of CRM is required:
- CRM development experience
- Plug-in development
- Custom workflow assembly development
- CRM form programming (scripting)
- CRM customization
- .NET areas
- ASP.NET web applications
- WCF (Windows Communication Foundation) development
- WF (Windows Workflow Foundation) development
- Windows Azure
- SQL Azure
- Azure AppFabric
- Code maintenance
- Unit testing
Ten plus years of relevant work experience including CRM large scale enterprise implementations, global CRM solutions (such as Dynamics, Oracle, SAP, Salesforce.com etc.) in multiple industries.
The successful candidate will have a BS/BA related degree, or equivalent work experience.
Successful candidate will have relevant analysis, design, development and implementation experience in CRM based solutions around Case Management, Sales Productivity, Citizen Services, Field Services, Project Service Automation, Customer Care and Contact Center.
Experience working in a Services organization in a consulting capacity is strongly preferred.
Experience working on multi-phase global implementations is preferred.
Desirable technical experience includes hands-on expertise in several of the following Microsoft products or technologies: .NET, SQL Server, SSRS, SSAS, BizTalk, SharePoint, Office, Active Directory and application Architecture.
The job will require frequent travel (80% +).
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.