Services Delivery Manager

Shanghai, China

Microsoft Services helps Microsoft partners realize their full potential through accelerated adoption and productive use of Microsoft cloud technologies.  Microsoft Advanced Support for Partners (ASfP) addresses the specific needs of Cloud Solutions Providers (CSP), born-in-the-cloud partners and all other partners selling Microsoft cloud services. Partner with Microsoft to provide personalized proactive services and support for your customers to make the most out of their Microsoft cloud investments. 
The Support Account Manager (SAM) is responsible for building and maintaining a direct relationship with some of strategic, high profile, cloud and complex Microsoft Dynamics partners for the growth, quality, and satisfaction of the partner’s services relationship.  SAM will be their single point of contact and act as a business advisor to Microsoft’s partners regarding any Service, Enablement, Sales or technical needs your partners have.  The Asia SAM team is a geographically distributed and diverse team and looking for a new team member to support APAC based partners in Shanghai, China.

Responsibilities

There are 5 pillars of work where SAMs follow to deliver its world class services to ASfP partners.  Relationship management, delivery management, renewal management, field collaboration and driving Services strategy.  The role and service delivered is mainly remote, but candidates should expect some traveling days per year.

 

  • Drive the ASfP net new deals and renewal by collaborating with internal and external stakeholders.
  • Together with partner, create and execute on a strong Service Delivery Planning to help partners optimize their Cloud business.
  • Assist proactively enhance their technical capabilities, to increase capacity by creating a technically enabled, best in class Business, and successful deployments.
  • Deliver proactive guidance regarding potential deployment blockers new products or outages and resolves Partners most critical cases speedily by securing relevant Microsoft support resources.
  • Deliver Reactive Escalation Management to help resolve critical issues more quickly and minimize the impact on partner’s business.
  • Drive consumption with in-depth Cloud Optimization Reports.
  • Achieve high satisfaction scores with your Partners through the delivery of results.

Qualifications

Essential Skills / Experience include:

  • Experience in Account Management or Business Development. (5 to 8 years)
  • Build & execute partner portfolio-based strategy to grow multi-service cloud capability
  • Ability to influence, convince and interact with all organizational levels internal and external
  • Excellent at prioritization, time management, excellent follow-through skills
  • Strong team player with exceptional networking skills with ability to deliver impact remotely
  • Highly motivated, organized and capable of handling several projects simultaneously
  • Fluent (oral and written) English communication skills, excellent presentation skills

 

Preferred skills:

  • Microsoft Cloud services knowledge including Dynamics 365, Azure and Office365.
  • Understanding of Microsoft Partner ecosystem
  • Additional language skills, Chinese would be an advantage

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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