Azure Big Data Support Engineer -External Staff Position


This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.

As a member of a team, pursue technical problems, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.



  • Responsible for managing the relationship with these customers.
  • Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
  • Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.
  • Work is office-based, but occasionally there is the need to travel to attend meetings.
  • Collaborating with colleagues across teams, time zones and technologies, working closely with other engineers, developers and progressive customers.
  • We work with a diverse range of customers; from small dev shops and independent software vendors (ISVs) to blue chip organisations.
  • Resolving customer technical problems
  • Opportunity for personal growth


  • Good Communication Skills - spoken and written English (including technical writing). Additional languages are a plus.
  • Excellent written and oral communication skills and a customer focused attitude.
  • Effective learning skills and the ability to learn on the go.
  • Strong problem-solving skills, includes troubleshooting, problem analysis and resolution, good judgment/decision making ability.
  • Genuine passion for technology and desire and aptitude to increase technical skill level required.
  • Cultural sensitivity
  • Experience of building relationships with customers
  • Ability to build the trust of a community
  • Self-motivated and the ability to use one’s own initiative
  • Flexibility and the ability to adapt to ambiguous and changing situations

A good candidate would have knowledge of some of the following: 

  • Data Science.
  • Competing solutions in the Big Data Analytics and NoSQL spaces.
  • Distributed System architectures.
  • Programming & debugging experience in one or more of  C#, PowerShell, Java, JavaScript, Python, R and Scala.
  • Windows and Linux.
  • Any popular RDBMS.

Additionally a preferred candidate would have some knowledge of:

  • The Microsoft Azure Eco system with a focus on Azure Data Lake, Azure Stream Analytics, Azure Cosmos DB, Azure Data Factory, Azure Data Catalog and HDInsight.


All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 



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