Program Manager II

Redmond, WA, United States

The Digital Transformation is upon us! Applications and data are moving to the cloud; employees want to be productive on devices they love from locations of their choice; organizations want to give seamless access to partners; self-service is in and helpdesks are past. In the middle of all these exciting cultural changes, security breaches are getting more sophisticated by the day. The single common factor in this journey that the IT world is undertaking is... Identity.


Help a world-class tech enterprise secure access to sensitive designs as they work closely on the next gadget that will change the world. The GTP (Get To Production) team is a part of the identity engineering division within Microsoft and Apps, booming Cloud & Enterprise business. We work with customers from all over the world and we work directly with engineering to shape the product. The best of both worlds! Our cloud technologies are evolving at a rapid pace and we are looking for active learners who can collaborate across a diverse and global team.


As a member of this team, you will:


Engage deeply with customers around the globe evangelizing and delivering Proof of Concept engagements on Microsoft’s identity offerings and help drive success of Enterprise Mobility + Security and Microsoft 365.

Drive change, identify gaps, and synthesize feedback to recommend product and/or documentation solutions that enhances the Proof-of-Concept delivery.

Provide thought leadership and strategic contributions to shape a strong scenario-focused, customer-centric organizational culture.

Know the ins and outs of competitors to be successful in evangelizing and assisting organizations understand, evaluate and proof out Azure Active Directory Premium and Azure AD B2C solutions.

Effectively tell the story of Identity in our Enterprise Mobility, Collaboration and Security solutions in public and internal events, including representing the product roadmap as well as current capabilities.

Be part of establishing and deliver a learning pipeline for our sales, services organization as well as our partners with the technical knowledge (L300+), tools and support they need to assist customers so they can get the greatest possible value out of their investment.

Collaborate with other engineering teams to offer our customers a consistent experience across the EM+S and Microsoft 365 suites. We are looking for an individual who has a passion for customers and a desire to champion the end-to-end customer experience:


Looking for an individual who is:


Technical curios and aptitude to quickly master service capabilities, technical issues, business trends, and customer needs.

Experience working with Identity and Access management.

Additional experience with Security products and services is a plus.

An understanding of mobile and cloud computing technologies, business drivers, and emerging trends.

A programming background including modern web and mobile applications with ability to work with ISVs to provide guidance to and troubleshoot authentication flows is a big plus.

Effective communication skills and ability to flex communication style based on audience and situation (IT departments, executives and engineers).

Great collaboration and relationship building / networking skills. The ability to Drive engineering conversations and requirements discussions using scenarios and customer value

Critical thinker with problem-solving skills.


Basic Qualifications:


1+ years of experience with cloud service development, design and/or deployment

3+ years of experience in Program Management or Engineering

Bachelor’s degree in computer science or related technical field OR 4+ years of Program Management or engineering experience


Preferred Qualifications:


If you have been in a customer-facing role and/or have background in Identity and Access Management technologies


This position offers:


A fast-paced, exciting work environment where there are always new challenges and a bias toward action

Opportunities to showcase your business, sales and technical skills while directly helping customers and partners

Direct impact on product roadmaps based upon customer experience and data and creation of new customer engagement models suited to a cloud-first paradigm

Opportunity to travel, discover local and global markets

Opportunity to work with many of the largest enterprises in the world

Willingness to travel (domestic and international) - up to 75% travel but mostly trips of a few days up to a week.



Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to


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