Senior Program Manager

Redmond, WA, United States

Azure Customer Growth and Analytics (CG&A) is a team of data scientists, business analysts, and data engineers who deliver actionable insights, focused on the overall health of our business and the growth of our customer base. We use a variety of analytics techniques to understand who our customers are, what they’re trying to accomplish, and how we can improve their overall experience. The focus CG&A team is to foster a data-driven culture; to encourage and enable the entire organization to make more informed decisions through data.  In support of this mission, CG&A works closely with engineering, marketing, finance, and business leaders to identify opportunities for improving the customer experience and accelerating the growth of the Azure business.  Our charter spans the breadth of C+E, where we design and deliver standardized views of business performance, identify salient trends, perform ad hoc analyses of historical data, define benchmarks and models for predicting upcoming performance, and surface key insights. Underpinning this work, is the CG&A program management team, which focused on organizing and driving our core priorities, establishing business outcome based KPIs to ensure ROI, and developing and fostering stakeholder relationships in order to understand business workflows, and document scenarios to inform the work of the CG&A organization


  • Become a subject matter expert in the C+E business and underlying data ecosystem.
  • Collaborate with product and program owners across the organization to understand objectives, identify opportunities, document business scenarios, and prioritize projects in order to maximize business impact.
  • Develop and manage project schedules for cross-team initiatives, including tracking deliverables and ensuring on-time delivery of milestones.
  • Help define and organize team priorities and establish measures to ensure ROI is clearly understood
  • Contribute to a regular, cross-team review cadence to track performance against the team’s business and strategic goals.
  • Investigate opportunities for growth and deviations from targets to drive both business action and organizational efficiency.


  • 5+ years of Program Management, Solution Management, IT, or Business Consulting in a technical environment.
  • Functional knowledge of cloud computing and online services business models, including business, technical, and operational metrics.
  • Familiarity with data science and a high-level understanding of the ML models typically used in business scenarios.
  • Demonstrated ability to translate business priorities and strategies into actionable, measurable plans.
  • Proven ability to build positive working relationships across groups and drive accountability for delivery without explicit authority.
  • High attention to detail, including meticulous forensic analysis skills, data validation, and scientific rigor.



  • Excellent written and oral communication skills, particularly the ability to synthesize complex problems/scenarios into easy-to-understand concepts.
  • Effective presentation skills and experience with engaging audiences of all levels.
  • Effective time management in complex, ambiguous, deadline-driven environments.
  • Effective in rapidly evolving environments and working across organizational boundaries.
  • Creative, innovative, organized thinker, with a high attention to detail.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


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