Support Engineer

Main Location
Redmond, WA, United States
Open jobs

Customer Service & Support

  • Do you want to empower every person and every organization on the planet to achieve more?
  • Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?
  • If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.


In Customer Service and Support, we are focused on how we can Empower, Help, and Advise Microsoft customers.  We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.  

Our culture is built around attributes that drive our every decision and our every action:


  • Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.
  • Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.
  • Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.
  • One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.
  • Making a difference - we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.  


About the Role…

Are you an IT Engineer or an IT Admin looking for your next big challenge?

Do you have solid Windows Server, IIS, Active Directory and Networking skills?

Are you an existing System Center Configuration Manager (SCCM / ConfigMgr) Admin looking to work and grow your skillset with the best SCCM Admins in the world? 


Then this is the job for you!   System Center Configuration Manager (SCCM) is strategic in enabling customers to develop, test and deploy solutions to their global enterprise. SCCM is one of the most successful technologies created by Microsoft in the last 25 years and continues to add hundreds of thousands of new devices per year to its monitoring base.


We are seeking to build out our team of next generation Support Engineers in this big tech space. This requires an engineer who is relentlessly customer-centric, a problem-solver, strong collaborator, and risk-taker that embraces that challenger mindset.


We’re looking for someone who embodies customer obsession and empathy. Someone who is adept at getting to the root of the issue, regardless of where the code base resides.


If you enjoy using technology creatively, overcoming complex technical challenges, and working as part of a team with some of the best people in the industry, then CSS is the place for you.


Come join an organization that supports work-life balance, personal & professional development, and diversity.



Specifically, CSS seeks qualified professionals who:

  • Enjoy providing the highest level of customer service, Smart and intellectually curious,
  • Seek a challenging work experience 
  • Want to learn and gain greater expertise in their field 
  • Enjoy working at a growth company with lots of advancement opportunities 
  • Can work hard while having fun, and act in an honest and ethical manner 

Education B.S degree in C.S. or EE or equivalent industry experience with Windows and System Center on-premise products is preferred. 



Two or more years of experience in systems development, network operations, software support, technical support, product development, or I.T. consulting with a working knowledge of:

  • Understanding of Patch Management and experience with Windows Server Update Services (WSUS).
  • Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management.
  • Understanding of WMI and familiarity with WQL queries
  • Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups.
  • Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing.
  • SQL Database concepts and some familiarity with SQL Profiler.
  • Exceptional Problem-Solving and Communication Skills - Spoken and written English (including technical writing). 


Preferred Qualifications:

  • Four or more years of industry experience with Microsoft Server products.
  • Strong knowledge of any Microsoft® System Center Products, with the ‘main’ emphasis on the following System Center Configuration Manager (SCCM / ConfigMgr) concepts: 
    • General knowledge in sites, site roles, site component configuration: including Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Catalog, and client policy. 
    • Experience with installing sites, Software Updates Management, Operating System Deployment and Software Distribution. 
    • Experience with various client features like discovery, installation, inventory and software metering. 
    • Familiar with status messages and various server and client-side logs used for troubleshooting.


Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Support Engineer
Microsoft Corporation