Escalation Engineer EEE-DEV

Stuttgart, Germany

O365 Embedded Escalation Engineer

Interested in being on the cutting edge of Cloud Services? Then come join Microsoft as an O365 Embedded Escalation Engineer, working with Microsoft Exchange Online.


Microsoft Exchange Server is the number one enterprise e-mail server in the world and is growing rapidly towards becoming the preferred choice for cloud based, enterprise, e-mail services worldwide.  We are currently hosting hundreds of millions of mailboxes in our datacenters around the globe and continue to add thousands of new users each month.  


We are expanding in both global presence and customer satisfaction in the cloud.  We are spearheading the transition from server to services for business critical and personal communications.  We are directly engaging our end-users with services hosted on tens of thousands of servers running the most compelling suite of communication and collaboration features ever built – Microsoft Office 365.


We are building an engineering team within Support to be “the” differentiator in the marketplace; and need the best and brightest to take our O365 support offering to the next level.


Key Responsibilities

As an “Embedded” Escalation Engineer you will be an elite member of the Exchange Support Escalation team with direct access to members of the Exchange Product Group, as well as the O365 hosted datacenter environment. You will lead engineering investigations to bring issue resolution to Support incidents impacting our customers. You will also be expected to be able to contribute to product fixes in addition to working on a wide range of support tools for use by the organization.

 You will also have the opportunity to directly improve the support provided to our customers via the global team of escalation engineers who interface with customers on a day-to-day basis.


So come help shape the future of services at Microsoft and the larger industry!


It’s your chance to:

  • Work directly with our Exchange Product Group to provide world-class engineering support at a product component level.
  • Perform complex network/product debugging and remediation when needed; working alongside the Exchange development teams to drive Support incident resolution for configuration, code, or other service deficiencies impacting customers.
  • should be able to apply their code skills and understanding towards efficiently resolving Support issues as appropriate
  • Identifying emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate from the workflow.  This can include a range of potential work item categories; such as self-healing mechanisms, transparency, automation, and/or increasing the capabilities for Exchange Online Support.
  • The position is primarily “behind the scenes” providing engineering support to the broader Microsoft Exchange Online Support teams for Support incidents that require Exchange Product Group engagement.


In Microsoft Services, we help businesses around the world to accelerate the power of Microsoft products and technologies. Working with 60,000 partners worldwide on some of the largest and most complex technological challenges around, we provide technical consulting and support services to 54 million customers. Across Enterprise Services and Customer Support Services, we have a global team of 10,000 professionals in 88 countries, and we draw on the full resources of the Microsoft organization worldwide.








Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


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