Director, Client Services

New York City, NY, United States Full Time Mid-Level
Main Location
Washington, DC, United States
Open jobs
The Role:

Morning Consult is looking to hire an entrepreneurial strategic communications and market research professional to join our growing company. This person must understand survey research, advocacy, and messaging strategy and have experience bringing people together internally to make projects come to life. 
 
The ideal candidate will be eager to develop creative and impactful projects that help our clients make the most of our data-focused technology products. The Director will work closely with leadership to both expand current client offerings and ensure all client needs are exceeded. 
 
Key Responsibilities:
  • Communicate effectively with internal teams to plan projects, set expectations, and create project deliverables
  • Ensure client satisfaction by providing strategic consultation and project planning, and delivering quality and timely project deliverables
  • Assist in the hiring, development, management, and retention of client services talent
  • Work in partnership with the Business Development and Account Management teams to develop new business, grow accounts, and retain clients
  • Utilize CRM tools to track client engagement and key milestones
  • Cultivate a comprehensive knowledge of all products, services, capabilities, and internal processes
  • Continuously improve through feedback
Desired Skills:
  • 4+ years of experience in public opinion research, brand insights or market research (or equivalent)
  • Experience designing, executing and analyzing survey research (or other quantitative data sets) 
  • Uncompromising attention to detail 
  • Strong communication skills and ability to craft a persuasive narrative 
  • Ability to manage multiple projects independently
  • Thrives in fast, high pressure, entrepreneurial environment
About Morning Consult:
 
Named one of the fastest growing technology companies in North America by Deloitte, Morning Consult is revolutionizing ways to collect, organize, and share survey research data to transform how global leaders in business and government make decisions. 
 
With offices in New York, San Francisco, Chicago, and Washington D.C., Morning Consult provides research, news, and brand-tracking technology for over 200 of the world’s biggest companies and industry associations. Additionally, Morning Consult conducts regular surveys for major media organizations including POLITICOThe Hollywood ReporterBloomberg, and The New York Times.
 
 
We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, ability, citizenship status or any other factors prohibited by law. Morning Consult will provide reasonable accommodations for qualified individuals. If you have any questions, please contact hr@morningconsult.com.
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