Job title: Premier Field Engineer Location: Thames Valley Park, Reading, Berkshire, UK Salary/Package: Competitive
We are part of Enterprise Services Global Domains and are dedicated to delivering on Microsoft’s mission to empower every person and every organization on the planet to achieve more. Our mission is to drive customer success by making the market, championing and supporting consumption and providing full lifecycle support. As we transform our business to deliver on this mission we have a unique opportunity to enable our customers’ innovation and growth in a mobile first – cloud first world.
The Global Domains are aligned by technology to create agile delivery teams - Secure Infrastructure is the biggest of the five core technical domains that have been formed, we cover 20+ Products including Azure Infrastructure, Windows Server, Windows Client, System Centre, Hyper-V, VMM, Active Directory, Azure AD, Azure RMS, Devices & Application Management, Cyber, and Security & Identity.
The Premier Field Engineering (PFE) team provides technical support for Microsoft's Premier customers worldwide through onsite and remote support services. PFEs act as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management. Most of the work is proactive deliveries to Microsoft's Premier customers
Premier Field Engineers have a demonstrated competency in the Microsoft products we support. We work to stay current on new versions and related technologies.
Lead risk and health assessments on customer environments, using toolsets and governance interviews to review customers' product configuration and assess possible risks in their management and operations.
Deliver customer training workshops demonstrating the application of product features to business needs and teaching core troubleshooting skills.
Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support consulting.
Partner with Premier Service Delivery Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management.
Develop working relationships within the PFE Organization that result in increased cooperation and mutual support in fulfilling our customer mission.
Develop a working relationship with Microsoft Consulting Services (MCS), CTS and field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals.
This position is targeted for both dedicated support roles and short term reactive support and proactive engagements where overnight travel is regular. Travel requirements vary regionally, expectation is around 50%-70%
Able to build relationships and credibility with customers quickly
Ability to build trust to drive change with customers·
Confidence to deliver technical presentations and training·
Great organisation and planning skills
Experience with Windows 10 and MDM including:
Creation of provisioning packages
Using Microsoft Intune to manage Windows 10 and mobile Devices
Experience with System Center 2012 (or current branch) Configuration Manager including:
Installation, configuration, administration and troubleshooting