Our Product Advisors, also known as talented story-tellers, passionate evangelists and Microsoft-brand ambassadors, are the face of Microsoft. Through providing world-class customer service, our Product Advisors help our customers to see what is possible with technology, ultimately empowering them to achieve more.
As a Microsoft Retail Store employee, you have the unique opportunity to impact our company's mission every single day. Microsoft Retail Stores are the hub of cutting-edge devices and services, providing our customers the opportunity to immerse themselves in the latest and greatest in technology solutions that fit into their everyday lifestyle. As a member of our global Stores team, we value your unique perspective, background, experiences, talents and abilities. We are seeking store teammates who will make authentic connections with our customers, who come from all walks of life, and provide world-class service that transforms them into Microsoft-brand fans.
Training that will make you feel empowered to do your best work even if you aren’t a tech expert
A work environment that is diverse, inclusive, and welcoming of all
Career opportunities for all of our employees
Fantastic, comprehensive and competitive benefits for full-time and part-time employees
Gratitude & recognition for our awesome employees
Belief that at Microsoft #WeWinAsATeam
Help customers discover, buy, use, and love Microsoft technology solutions and services that meets and exceeds their individual expectations
Illuminate product offerings and cross platform ecosystem integration through in-store experiences and learning engagements that build on increased utilization with devices customers own and love
Effectively respond to changing in-store environment, circumstances, and situations through customer engagements
Have a level of intuitiveness to thrive in a dynamic and fast paced retail environment
Drive for Results
Tenaciously pursues positive outcomes by using effective approaches to solve problems
Takes responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally
Influencing for Impact
Continuously maintain product knowledge by learning through others along with self-educating, showcasing product and service offerings building on our #WeWinAsATeam culture
Possesses the ability to persuade positive business outcomes through in-store interactions with customers and team mates’
Feel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers lives
Combines resources and joins efforts with teammates to achieve store and company goals
1+ year’s retail sales or customer service experience
Valid authorization to work in the U.S. is required; no visa sponsorship is available for this position.
Experience in selling consumer electronics or technology solutions
Proven success in metrics-driven, consultative sales environment
Previous technology/product/software teaching or training experience
Microsoft certifications OR experience/education in technology/IT
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.