Description & Qualifications


• Perform tasks related to configuration of Benefits Administration product
• Meet established service level agreements of timelines and quality of work
• Effectively follow instruction of pre-established guidelines, policies, and procedures
• Convey information effectively to both technical and non-technical individuals at various levels of the organization
• Quarter End, Year End, and Open Enrollment assistance and task execution
• Establish integration between respective products
• Complete assigned tasks timely and with quality, meeting established service level agreements
• Maintain discretion and professionalism with team members
• Backup for Benefit Specialist Level I as needed
• Complete Peer Reviews
• Serves as first point of escalation for Benefit Specialist Level I and escalates issues to Team Lead and Manager utilizing proper escalation methodologies and SLAs
• Builds strong partnership by providing superior service


• Technical aptitude – ability to quickly grasp and understand system functionality
• Quickly and easily adapts to change and shifting priorities with enthusiasm
• Understands priorities and what is most important
• Eagerly meets business opportunities and challenges head-on
• Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills
• Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel
• Ability to analyze and resolve problems through effective communication
• Ability to understand and follow written and verbal instructions
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Associate’s degree (A.A.) or equivalent, three to five years related experience, or equivalent combination of education and experience

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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Benefits Administrator II