Description & Qualifications

Description

As a Services Specialist III, you will be working as a HCM System Consultant as part of a fluid and flexible team that rotates to assist multiple departments in the growing field of software and Human Capital Management. You will be called on to perform various projects, such as launch and post-live job rotations for our customers all while maintaining World Class Customer Service. Certain projects will warrant you to provide senior level strategic expertise, while others will require specific product knowledge, data mapping, testing, analytical and design skills.



Here at UKG, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. The following is a list of responsibilities that you may have on your various assignments. Some or all may be needed on any project you will be assigned to.

Qualifications

Required Qualifications: (If a Bona Fide Occupational Qualification, otherwise it is preferred)
(Knowledge, Skills and Abilities)
• Consulting experience with attention to detail and exceptional organizational and time management ability
• Experience with payroll processing
• Experience successfully managing multiple complex activations at all phases
• Excellent problem-solving, decision-making, and relationship building skills
• Strong relationship building skills and account management experience
• Strong team player, positive attitude, and passion for providing World Class Customer Service
• Must have a flexible mindset (This is not a traditional working environment)



(Experience, Education, Certification, License and Training)
• Minimum of 3 years professional experience utilizing strong customer service skills
• Intermediate knowledge of MS Office, G-Suite and ability to learn complex software



Preferred Qualifications:
• Experience supporting end users within a hosted, Software as a Service offering
• Knowledge of Human Resources and US Payroll
• Experience in Technical, Banking, Logistics, Hospitality, or other customer focused industry
• UltiPro activation and implementation experience
• SQL knowledge

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

Mission
We're connecting diverse talent to big career moves. Meeting people who boost your career is hard - yet networking is key to growth and economic empowerment. We’re here to support you - within your current workplace or somewhere new. Upskill, join daily virtual events, apply to roles (it’s free!).
Are you hiring? Join our platform for diversifiying your team
Services and Support Associate III