Call Receiver

Clearfield, UT, United States Full Time
Main Location
United States
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Job Summary:

Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance for our high volume member service center. We are currently hiring for full time swing shift positions.

 

WHY WORK FOR US?

  • Great Pay - $14.50/hour  with the opportunity for increases when performance skills  blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, 6 week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

  • Onsite Gym

 

ESSENTIAL FUNCTIONS:

  • Call Receiver’s provide courteous and professional assistance in response to members requests for Roadside Assistance in a high volume call center.

  • You must properly answer and enter information into the system for each incoming telephone call.

  • On every call you must deliver extraordinary customer service to our Members, using sound business judgment and accurately answering questions by applying department policies while using all provided resources.

  • Accurately enter all information provided by our Members to ensure proper service is rendered.

  • Set proper expectations with our Members to ensure their complete understanding of the services they will be given.

  • Demonstrate empathy when dealing with Members in high stress situations.

  • Ensure Members are fully aware of products available to them to enhance the Member’s experience for each and every Member’s individual situation. (upgrading coverage, etc.)

 

KNOWLEDGE/SKILLS/ABILITIES​:

  • Clear verbal and written communication

  • Data entry skills, typing (35 wpm minimum), computer, telephone and basic math

  • Passion for customer service

  • Ability to use a navigation system (Google maps, iOS Maps, Waze… etc.)

  • Ability to work weekends and holidays as necessitated by business and/or weather conditions

  • Ability to cope in a professional manner with a fast work pace and time pressure

 

 

ABOUT US

For over a century, AAA has continued to redefine itself to become a multi-faceted leading provider of travel, insurance and auto services. We know you’re as versatile as we are and that every aspect of your personality adds to the skills and knowledge you bring to AAA. That’s what makes you so exceptional, and what you offer our Members and the communities we serve that much more unique. As an eligible Team Member, you have the chance to do honorable work, receive competitive compensation, a comprehensive benefits package and opportunities to grow your career.

The second-largest regional Member club of the national organization, and fastest growing mid-large size club in North America, AAA Northern California, Nevada & Utah is headquartered in Walnut Creek, California, and brings together:

  • An award winning work culture and environment
  • 2,800 employees to serve over 4 million Members

  • Over 75 branch offices across Northern California

  • Eleven branch offices across Nevada

  • Six branch offices across Utah

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