401(K) Operations Associate

New York City, NY, United States
Main Location
New York City, NY, United States
Open jobs

Are you a motivated self-starter with great attention to detail? Do you enjoy working across teams to help create an amazing customer experience? Are you looking to break into the startup world with a company that has a proven track record of success? This role could be for you. Justworks is looking for an Operations Associate, 401(k) to join our Benefits team.

Justworks offers access to a wide range of benefits; from Medical, Dental and Vision insurance to 401(k) and a variety of perks. In this position, you’ll own the day-to-day success for 401(k) at Justworks, work with our Product and Engineering teams to improve existing systems, and help implement new Benefit offerings.

What you'll do
  • Work with third party vendors to resolve escalated issues - enrollment errors, plan coding issues, payroll file failures
  • Collect customer benefits data and other sensitive information through proprietary systems to enroll customers in third party service offerings
  • Identify pain points in benefit operations. Remediate issues by either creating and maintaining operations tools or working with product and engineering to correct.
  • Assist senior team members in building out internal resources (help articles, training decks, etc.)
  • Report changes in systems/procedures across teams
  • Maintain vendor and internal partner SLAs
Who you are
  • 4 Year College degree
  • 0-2 years of work experience
  • Strong written and verbal communication skills
  • Process-driven while able to be resourceful and adaptable, you know how to organize and prioritize your workload
  • Technologically savvy; experience with utilizing multiple systems and software programs with an aptitude for learning new products
  • Experience in an operation, onboarding role or customer service related field preferred
  • You like working with people and helping others solve problems
  • You enjoy entrepreneurial environments and want to help build something meaningful
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