Tax Support Associate – Seasonal

Willow, AK, United States
Main Location
Mountain View, CA, United States
Open jobs
Overview

If you’re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax.  You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers.  You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

Responsibilities

Job Content/Scope:

  • This is a seasonal customer facing position providing product support for tax topics for TurboTax Customers
  • Motivated and capable to learn tax preparation skills and become a credentialed Enrolled Agent (IRS licensed tax practitioner)
  • Help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations
  • Apply defined practices, procedures and company policies to troubleshoot and resolve product and customer inquiries related to tax topics
  • High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy
  • Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer
  • Document customer interactions
  • Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes
Qualifications
  • College degree a plus.  The ideal candidate will have a background in business, finance, accounting, or tax
  • Basic knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules
  • Strong customer service skills with ability to empathize and instill confidence
  • Some experience preparing federal and state returns for individuals (1040).  Prior tax preparation experience in a retail setting a plus
  • Some experience providing support in a call center environment a plus (WFH or on site)
  • Strong Research skills and the ability to quickly use online resources to find answers
  • Critical thinking, and problem solving
  • Persistence and determination
  • Willingness to utilize audio/visual tools to communicate with customers
    • Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well
    • Friendly and reassuring on camera
  • Bilingual (English/Spanish) communication skills (written & spoken) a plus
Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team